Junior Omnichannel Technology Analyst

Job description

Axos Bank Target Range: $70,304.00 /Yr - $93,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job We are seeking an experienced Conversational AI Engineer to design, build, and support advanced conversational solutions across our omnichannel ecosystem. This role works primarily within the Google CCAS suite, including Dialogflow Conversational Agents, and GCP, and plays a critical role in both production support and platform enhancements. The position carries a strong emphasis on custom development, system integrations, and the delivery of scalable, secure, and reliable conversational AI solutions. This role is ideal for an engineer who is comfortable working across the full solution stack, from conversational design through backend services and cloud infrastructure. Responsibilities: Conversational AI Platform Development: Design, build, and support conversational AI solutions across omnichannel platforms, with a primary focus on the Google CCAS suite, including Dialogflow Conversational Agents. Production Support & Reliability Engineering: Provide production support for conversational platforms and supporting services by troubleshooting conversational logic, webhook failures, backend integration issues, logs, and monitoring dashboards. Perform root-cause analysis for defects, outages, and performance issues, and implement long-term corrective solutions. Define and uphold production readiness standards, including observability, reliability, performance, scalability, and cost efficiency for conversational and AI services. Architecture & Custom Development: Design and implement microservices-based architectures to support conversational AI, integrations, and business workflows. Create reusable frameworks, shared libraries, and common components to accelerate development and promote consistency across conversational solutions. Systems Integration & API Engineering: Design and implement secure API integrations, including authentication and authorization flows, error handling, data transformation, middleware services, and proxy layers. Documentation, Collaboration, & Technical Leadership: Create and maintain technical documentation and architectural artifacts to support knowledge sharing and long-term maintainability. Collaborate with product, business, and engineering stakeholders to translate requirements into well-architected technical solutions. Provide technical leadership by contributing to architectural decisions, evaluating vendor solutions, and leading proof-of-concept (POC) initiatives. Stay current with advancements in conversational AI, cloud services, and AI/ML technologies through experimentation and continuous learning. Qualifications: Bachelor’s degree in Computer Science, Software Engineering, Data Science, Artificial Intelligence, or a related technical field. 3+ years experience in software development, cloud platforms/architecture, or related IT role. Cloud Architecture: Preferably h ands-on experience with Google Cloud Platform (GCP) services including Cloud Run, API Gateway, Cloud Storage, BigQuery, and Vertex AI, or similar cloud architecture experience. Software Development: Strong proficiency in programming, preferably with Python and JavaScript, and experience building backend services. Strong analytical, problem-solving, and communication skills, with the ability to translate ambiguous requirements into actionable technical solutions . Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)