Junior Operations Specialist

Job description

About MDOTM MDOTM is a global leading provider of AI-driven investment solutions, growing across our offices in London, Milan, and New York . We recently closed a $27M growth equity round , led by Expedition Growth Capital , to support our continued international expansion. Our proprietary platform, Sphere, currently supports over $100B in assets under management for institutional clients including Morgan Stanley, Amundi, and Zurich Bank. If you are looking for a fast-paced environment and are willing to take ownership, this is the right opportunity for you! About the Role We're looking for an Operations Specialist to join our team. The Operations team is responsible for the period between a client signing with us and that client running successfully on our product. That work spans requirement gathering, delivery coordination across internal teams, and the day-to-day client contact that keeps a project on schedule. This role owns a significant part of it. Alongside client delivery, you will support the Business Development team with research and client-facing materials, and take responsibility for improving the internal processes and documentation that delivery depends on. Key responsibilities Project Execution: Support the implementation of new client projects by managing operational activities, gathering and documenting requirements, and ensuring timely delivery in collaboration with internal teams. Client Relationship Management: Maintain ongoing contact with clients during project setup and execution, ensuring clarity on timelines, deliverables, and feedback loops. Business Development Support: Assist the Business Development team with research, preparation of client materials, and follow-up activities related to ongoing or prospective partnerships. Cross-Team Coordination: Liaise with internal teams (Product, Research, Engineering, and Operations) to ensure project milestones are met and any blockers are promptly resolved. Process Improvement: Contribute to the optimization of internal workflows, documentation standards, and reporting tools to enhance operational efficiency. Knowledge Management: Maintain accurate project documentation and ensure information is properly tracked in project management tools. Research: Assist with market benchmarking and research on potential prospects, preparing background briefs and use-cases. What We're Looking For 2 - 3 years of professional experience in operations, client delivery, consulting, or a comparable role requiring coordination across teams; Degree in Finance, Economics, Business, or a related quantitative field; A working understanding of how commercial, technical, and research functions fit together within a company, and the ability to learn an unfamiliar domain quickly; Comfortable stepping into an existing workstream, keeping it running smoothly, and taking ownership over time; Fluent written and spoken English , with the ability to communicate confidently with senior external stakeholders. Bonus Points Prior exposure to ISO standards or certification processes is a strong plus; Experience in fintech, banking, asset management, or consulting, whether academic or professional; Comfortable working with structured data and spreadsheets; Genuine curiosity for financial markets, alternative data, or quantitative research; Working proficiency with project management and documentation tools (e.g., Notion, Asana, Jira, Confluence, or similar). Why Join Us? Work at the leading edge of technology, leveraging our decade of experience in proprietary AI to build the next generation of industry-defining tools. Competitive salary & truly flexible work environment. Benefit from an unlimited learning and development budget to stay at the bleeding edge of AI research, alongside a fast-track path into technical leadership or principal research roles. Collaborate daily with an ultra-international team (18+ nationalities) spread across our offices in Milan, London and New York. Annual company retreat at a stunning location. Fast-track career progression , with opportunities to grow into leadership roles.