Junior Operations Specialist in Customer Support (German)

Job description

What you’ll do: Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels). Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers. Fluent communication in English and German (both spoken and written, minimum C1 level). Experience working with targets (nice to have). Eagerness to learn about the airline industry and customer service. Satisfaction from helping people and willingness to go the extra mile for them. You enjoy following procedures with attention to detail. Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM. Perks and benefits: Private life and health Insurance. Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy. Annual travel allowance. Work from anywhere for up to 2 weeks/year. Language classes. Personalized progression plan. Internal training programs and knowledge-sharing events. Unlimited, free use of AirHelp’s services. Pre-paid virtual card. Office commute subsidy. Access to mindfulness and well-being platform (Mindgram). Team days and Parties. Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology. Type of contract: Employment Type of Work: Hybrid (1 day in the office/month)