Junior Order to Cash Specialist with German (The Agile Team)

WHO WE ARE Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations , Industry X and Accenture Song. Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence. THE WORK: Order and Dispute Management - Handle the full order management process including order entry, amendments, rejections, and order blocks, resolve commercial and financial disputes as part of the O2B and collection processes. Documentation and Reporting - Generate and send missing invoices and account statements, ensure accurate documentation for write-offs, and prepare regular reports on customer account status. Customer Relationship and Communication : Build and maintain strong relationships with customers by providing regular updates on account status, credit limits, overdue payments, order status, and disputes via phone and email. Proactively escalate problem accounts and execute dunning activities in line with policy and timelines. Credit and Collection Support - Manage credit-related requests, assist with unresolved payments and credit notes, and oversee urgent orders and overdue invoice follow-ups. Teamwork and Performance - Meet daily targets and monthly SLAs, collaborate with internal teams to solve customer issues, and take on additional responsibilities to support team success. ADDITIONAL BENEFITS FOR YOU: Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence. Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience. THE AGILE TEAM You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities. The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges. Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions. Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients. Knowledge of English (min. B2 level) and German (min. C1 level) language. Full time availability (8 hours from Monday to Friday). Ability to work independently and manage more complex cases. Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure. A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning. Familiarity with Microsoft Office tools. BONUS POINTS IF YOU HAVE: Familiarity with SAP. A degree in finance or other related field. Experience in Order to Cash, Customer Service or exposure to other financial process will be a plus. Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application WHAT WE OFFER: Flexible working mode (hybrid/rare office visits in Gdańsk or Warsaw). Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach. A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification). Employee Assistance Program - legal, financial, and psychological consultations. Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares. Paid employee referral program. Private medical care, life insurance. Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card). WHAT WE BELIEVE: Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.