Junior, Partner Launch Specialist

Job description

Our Business FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal. We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey. Role Summary The Junior Partner Launch Specialist supports the successful launch of new FISPAN bank partners from contract signature through pilot, general availability, and handoff to FISPAN’s ongoing servicing and operations teams. Working alongside experienced Partner Success team members and cross-functional partners, this role helps coordinate launch activities, prepare bank teams for operational readiness, verify production functionality, and provide a high-touch experience to pilot clients. The Junior Partner Launch Specialist is responsible for executing established launch processes, maintaining strong communication across stakeholders, tracking milestones and risks, and helping ensure that client onboarding momentum builds from the point the solution reaches production through transition to ongoing operations. This is an ideal role for someone who is highly organized, client-focused, technically curious, and ready to develop expertise in banking, payments, product launches, and partner management. Key Responsibilities 1. Coordinate the Partner Launch Journey Support partner launches from contract signature through pilot, general availability, and operational handoff. Maintain operational launch plans, milestones, action items, dependencies, and target dates using established FISPAN launch processes. Coordinate meetings and post-contract workshops with bank stakeholders and internal FISPAN teams. 2. Develop Product & Process Expertise Build strong working knowledge of FISPAN products, client onboarding processes, servicing models, and payment lifecycles. Understand the key technical and operational requirements associated with launching and supporting FISPAN solutions. Answer common product and process questions from partners, clients, and internal teams using established documentation and processes. Know when an issue requires additional Product, Engineering, Implementation, or Operations expertise and engage the appropriate teams. Continuously build expertise through participation in launches, client implementations, testing, and internal training. 3. Support Post-Contract Operational Design Help facilitate post-contract workshops with bank stakeholders and internal FISPAN teams. Educate bank teams on established FISPAN servicing processes and expectations. Maintain and update service design plans and supporting documentation based on workshop outcomes. Track outstanding decisions, documentation, dependencies, and readiness activities. Help ensure pilot and general availability milestones remain on track. Escalate risks or delays that could affect agreed launch dates. 4. Support Production & Pilot Readiness Execute established production verification testing processes before pilot client onboarding. Document testing results and clearly communicate identified issues. Coordinate with Product, Engineering, Implementation, and other teams to track issues through resolution. Validate that required launch and readiness activities have been completed before pilot onboarding. Escalate production issues or readiness gaps that could impact the client experience. 5. Provide White-Glove Pilot Client Support Support pilot clients throughout installation, onboarding, and early production use. Provide responsive and professional communication to clients during the pilot experience. Help troubleshoot common onboarding, product, and servicing questions. Maintain clear ownership and communication until client issues are resolved. Capture client and bank feedback and ensure relevant themes are shared with senior team members and appropriate internal teams. 6. Support Client Onboarding Momentum Track pilot clients through the onboarding lifecycle and maintain accurate visibility into client status. Monitor progress against agreed pilot client and timeline targets. Follow up with bank and internal stakeholders on outstanding client onboarding activities. Help maintain momentum between the first production client, pilot completion, and general availability. 7. Execute Operational Readiness Activities Execute assigned activities within the operational readiness plan. Coordinate completion of training, documentation, support processes, and knowledge-transfer activities. Create and update training materials, process documentation, FAQs, and other operational resources using established standards. Track readiness activities and follow up with owners to ensure deadlines are met. Support change-management activities with bank and internal servicing teams. Identify gaps in documentation or readiness and work with senior team members to address them. 8. Support the Handoff to Ongoing Operations Prepare documentation and information required for transition to FISPAN Operations and servicing teams. Ensure open issues, client status, documentation, and outstanding actions are clearly captured. Participate in knowledge-transfer and handoff sessions. Track outstanding transition activities through completion. Core Skills & Experience Need-to-Haves Bachelor's degree in Commerce, Information technology, or related field 1-3 years experience in Customer Success Management or related field Experience launching B2B or B2B technology products with financial institutions. Experience with production verification, user acceptance testing, or structured launch-readiness processes. Program and launch management: Demonstrated ability to manage complex, cross-functional implementations with multiple stakeholders, dependencies, and deadlines. Client-facing leadership: Strong ability to establish trust and credibility with enterprise clients and partner stakeholders. Technical aptitude: Ability to understand technical products, integrations, production environments, and payment or transaction workflows without needing to be an engineer. Operational thinking: Ability to translate a product or technical implementation into scalable servicing processes, roles, documentation, and controls. Problem solving and ownership: Comfortable taking ambiguous problems, establishing a path forward, and driving issues across multiple teams until resolution. Attention to detail: Ability to manage readiness criteria, testing, documentation, risks, dependencies, and handoffs without losing sight of the overall launch objective. Nice-to-Haves Experience in banking, payments, fintech, treasury management, or financial technology. Familiarity with payment lifecycles, ERP/accounting integrations, APIs, or embedded banking solutions. Experience designing or implementing customer support and operational servicing models. Experience leading pilot or early-access programs and transitioning them into general availability. How Success Will Be Measured Key measures include: Time to Revenue / Pilot Duration: Time from production readiness to successful completion of the pilot compared with the agreed launch target. Pilot Client Activation: Number of pilot clients successfully onboarded and activated compared with the agreed target. Onboarding Momentum: Ability to establish and maintain client onboarding velocity from initial production launch through general availability and operational handoff. Partner Experience: Feedback from bank stakeholders on the quality, responsiveness, communication, and effectiveness of the launch experience. Client Experience: Feedback from pilot clients on implementation, onboarding, product, and support experiences. Operational Readiness: Completion of agreed readiness activities, training, documentation, production verification, and knowledge transfer within target timelines. Handoff Quality: Feedback from FISPAN Operations and other receiving teams on the completeness, clarity, and effectiveness of the transition. Why Work With Us? ✨ Visionary Team, Proven Results Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company. 🚀 Accelerated Career Ownership & DEI Commitment We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects. As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work. 💰 Strategic Total Rewards & Wellbeing We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan and equity grants that give you a true stake in our future. Beyond your compensation, you benefit from: Best-in-Class Equipment: The most modern MacBook and Apple equipment. Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center. Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy. ☕ Purpose-Driven Culture & Prime Perks Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy. Compensation Package FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $70,000-$89,930 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements. At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem. Other components of our rewards offerings include support of career development, wellbeing, and personal growth. Extended health and dental benefits Paid time off Savings and retirement plan matching Parenthood top-up Mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.