Junior Payments & Fraud Analyst

Job description

At Machete, we’re a fast-growing company operating within the online gaming and digital entertainment industry. Driven by innovation, creativity, and operational excellence, we’re focused on delivering safe, compliant, and engaging gaming experiences to players across multiple jurisdictions. As we continue to scale, we’re expanding our creative team to help shape and strengthen our brand across digital platforms. We are seeking a motivated and detail-oriented Junior Payment & Fraud Analyst to join our Fraud & Payment team. As a Junior Payment & Fraud Analyst, you will play a key role in ensuring secure and efficient payment processing, assisting in fraud detection, and supporting customer inquiries related to payments. This role is ideal for a proactive individual with a passion for financial security, strong analytical skills, and a commitment to providing excellent customer service. Tasks Payment Processing : Assist in processing player transactions, including deposits, withdrawals, and refunds, while ensuring accuracy, timeliness, and compliance with company policies. Fraud Detection & Prevention : Monitor transactions for suspicious activity using fraud detection tools. Report, investigate, and resolve potential fraud cases to maintain a safe gaming environment. Verification Checks : Conduct Know Your Customer (KYC) verifications and other compliance checks (ID, Proof of Address) to prevent fraudulent accounts and ensure adherence to regulatory requirements. Customer Support : Respond to payment-related customer inquiries, providing clear, professional assistance regarding transaction issues, payment delays, and verification requirements. Data Management : Maintain accurate records of transactions, customer interactions, and fraud cases for auditing and reporting purposes. Collaboration : Work closely with the Compliance, Customer Support, and Risk Management teams to address and resolve payment and fraud-related issues. Continuous Improvement : Stay informed of industry best practices and new technologies related to fraud detection and payment processing to contribute to improving processes and enhancing customer satisfaction. Requirements Bachelor’s degree in Finance, Business, Economics, or a related field (preferred but not mandatory). Some experience in payments or a related role (such as Customer Support agent) is a plus but not mandatory. Fresh graduates with a strong interest in the iGaming industry and fraud prevention are welcome. Proficiency in Microsoft Office Suite (Excel, Word). Experience with payment processing software and fraud detection tools is advantageous. Excellent attention to detail, problem-solving skills, and the ability to work well under pressure in a fast-paced environment. Strong written and verbal communication skills. Ability to provide clear, concise, and professional responses to customer inquiries. Proficiency in English required. Benefits A competitive and attractive salary Private health insurance (after probation) Annual wellbeing allowance to support your physical and mental health Regular social events to foster strong team connections Daily lunch allowance when working from the office Birthday Celebration Voucher