Job Summary:We are seeking a detail-oriented and customer-focused Junior Process Associate to support shipment coordination and logistics operations. The role involves close coordination with shippers, carriers, customers, and internal teams to ensure smooth shipment handling, accurate documentation, and timely system updates.Your Responsibilities:Coordinate end-to-end shipment activities to ensure timely and accurate executionCommunicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related mattersReview shipping and logistics documents in line with SOPs and client requirementsTrack shipments and proactively follow up with relevant stakeholders for status updatesUpdate systems accurately and on time, including uploading required documentation into applicable platformsProvide professional and responsive phone and email support Identify operational issues and escalate them effectively with clear, accurate, and detailed information Contribute positively to a collaborative and productive work environmentDemonstrate flexibility and support scope expansion or additional responsibilities as required RequirementsYour Qualifications:Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related fieldFresher or 1–2 years of experience in Freight Forwarding (FFW) or related supply chain/logistics rolesWillingness and flexibility to work in rotational shifts, including night shifts and weekends, based on business needsBasic understanding of shipment coordination and logistics processes is preferred Your Competencies:Technical:E-commerce Platform ProficiencyCustomer Service ManagementProficiency in logistics management systems and toolsExcellent problem-solving and analytical abilitiesBehavioral:Teamwork and CollaborationStrong communication and stakeholder management skillsQuality and Results focusedLearning AgilityBusiness AcumenStrategic ThinkingAdaptability and FlexibilityNegotiation and influenceEmotional IntelligenceDecision Making
Job Summary:
We are seeking a detail-oriented and customer-focused Junior Process Associate to support shipment coordination and logistics operations. The role involves close coordination with shippers, carriers, customers, and internal teams to ensure smooth shipment handling, accurate documentation, and timely system updates.
Your Responsibilities:
- Coordinate end-to-end shipment activities to ensure timely and accurate execution
- Communicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related matters
- Review shipping and logistics documents in line with SOPs and client requirements
- Track shipments and proactively follow up with relevant stakeholders for status updates
- Update systems accurately and on time, including uploading required documentation into applicable platforms
- Provide professional and responsive phone and email support
- Identify operational issues and escalate them effectively with clear, accurate, and detailed information
- Contribute positively to a collaborative and productive work environment
- Demonstrate flexibility and support scope expansion or additional responsibilities as required
Requirements
Your Qualifications:
- Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field
- Fresher or 1–2 years of experience in Freight Forwarding (FFW) or related supply chain/logistics roles
- Willingness and flexibility to work in rotational shifts, including night shifts and weekends, based on business needs
- Basic understanding of shipment coordination and logistics processes is preferred
Your Competencies:
Technical:
- E-commerce Platform Proficiency
- Customer Service Management
- Proficiency in logistics management systems and tools
- Excellent problem-solving and analytical abilities
Behavioral:
- Teamwork and Collaboration
- Strong communication and stakeholder management skills
- Quality and Results focused
- Learning Agility
- Business Acumen
- Strategic Thinking
- Adaptability and Flexibility
- Negotiation and influence
- Emotional Intelligence
- Decision Making
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Ecommerce manages e-commerce fulfilment, delivery and returns across the Arabian Gulf for merchants based in the US, EU, Asia and the Middle East. Shipa Delivery provides hassle-free, same-day, next-day and on-demand urban delivery services across the GCC. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa is the innovation arm of Agility, one of the world’s largest logistics providers.
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Ecommerce manages e-commerce fulfilment, delivery and returns across the Arabian Gulf for merchants based in the US, EU, Asia and the Middle East. Shipa Delivery provides hassle-free, same-day, next-day and on-demand urban delivery services across the GCC. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa is the innovation arm of Agility, one of the world’s largest logistics providers.
