Junior Retention Officer (German)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. You'll be the bridge between [](http://Capital.com) and our Swiss client base in one of the most sophisticated CFD markets in Europe. As we scale our presence across Switzerland, this role exists to turn first-time traders into long-term partner, by delivering market insight, solving problems fast, and building trust that lasts. You will focus on understanding what they need before they ask, and proving that [](http://Capital.com) is the platform they can grow with. Right now, retention is growth, and you'll be at the center of it. ### Responsibilities: - Build lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level, then tailoring your support accordingly. - Deliver timely market insights that help clients make informed decisions, drawing on technical and fundamental analysis across instruments. - Own client issues end-to-end, coordinating across trading ops, compliance, and product teams to resolve problems quickly and prevent repeat friction. - Train new clients on platform features and trading tools, turning onboarding into a moment that builds confidence and loyalty. - Drive retention and reactivation through proactive outreach, strategic follow-ups, and personalized engagement that shows clients we're invested in their success. - Hit monthly targets for client satisfaction, portfolio activity, and retention metrics, while maintaining the quality of every interaction. - Spot patterns in client feedback and surface insights to product and ops teams, helping [](http://Capital.com) evolve based on real trader needs. ### Requirements: - **Native-level German and strong English:** (Italian or French is a strong plus): you can explain complex trading concepts clearly and build rapport naturally across Swiss markets. - **An interest in financial markets and CFD trading:** previous industry experience is not required, but you should be genuinely curious and motivated to develop your knowledge. - **Analytical and problem-solving ability** that connects client behavior, market conditions, and platform usage to uncover what's really driving retention or churn. - **Clear communicator in writing and conversation:** you explain, persuade, and de-escalate with equal skill, adapting your tone to the client and the moment. - **Resilience and persistence:** client outreach can be repetitive, and not every call will be answered. You stay positive, motivated, and focused on your targets. - **Self-motivated and target-driven**, but grounded enough to balance commercial goals with doing what's genuinely right for the client. - **Ownership mindset:** you don't wait to be told what to do. You see what needs fixing, you prioritize, and you act. - **Comfort using data and technology:** Excel skills and an interest in working with AI-powered tools would be an advantage. - **A willingness to learn and grow:** this role could suit a recent graduate or someone at the beginning of their career in sales, account management, customer success, marketing, or another client-facing area.