Junior Service Desk Administrator

Job description

**Hello. We’re Teya.** Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. **Teya exists to change that.** We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you **Your team** Within your team, your customers define your purpose. We exist to serve and support our fellow Teyans by enabling them to do their best work. Every team member cares deeply about providing high-quality service and maintaining a culture of collaboration while delivering at pace. This team is above all else a customer service team and as such is dedicated to providing the best customer service through prompt, efficient, first-time fixes enabled by technology that not only meets but exceeds the expectations of our fellow Teyans. All of this is underpinned by a keen sense of teamwork, trust, respect and commitment to each other, our customers and our fellow Teyans. **Your mission** - Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS and Android devices - Ensure all devices remain compliant with corporate device management and security policies - Ensure systems, services and network access are maintained in line with corporate security policies and agreed processes and procedures - Manage video conferencing solutions in the offices - Distribute and manage mobile devices and airtime contracts - Adhere to agreed service and operational level agreements at all times - Support the onboarding and offboarding of Teyans - Ensure that Teyans have the best experience, connecting to their colleagues, customers, systems and services - Support the delivery of a highly automated environment - Be aware of and support the delivery of your team’s and company’s Objectives and Key Results - Work closely with all key stakeholders across the organisation - Always live and promote our company values - Deliver value wherever possible - Demonstrate and encourage a passion for delivering high-quality support - Celebrate and promote your successes and those of your colleagues - Promote knowledge sharing and learning within your team and the wider organisation - Pursue excellence in all that you do **Your story** You are flexible in your approach, enjoy collaborating with others and are comfortable working with ambiguity. You are humble, willing to learn and willing to share your knowledge. You must be used to working in a target-driven environment and against SLAs. You have a high level of proficiency in supporting Apple and Windows endpoints that are managed through enterprise MDM solutions. You will also have a good working knowledge of Slack, Teams, the Atlassian suite of products and Microsoft 365. The role is diverse and challenging and as a result, you will need to have at least two years' experience working in a similar IT service environment so that you can quickly settle and begin delivering value immediately rather than having a long ramp-up period on the technologies. **We'd love to hear from you if you:** - Believe you can deliver on the mission brief described above - Are an effective communicator, able to communicate technical topics to technical and non-technical audiences - Have a proven understanding of the importance of consistency, reliability and managed change within IT - Have the ability to work well in a team environment - Are able to work effectively under pressure - Have excellent analytical and problem-solving skills - Have excellent time management skills and ability to multi-task and prioritise work - Have a developed attention to detail and a proactive problem solver - Have strong interpersonal skills and extremely resourceful - Are comfortable working within structured programs and projects **Teya is proud to be an equal opportunity employer.** We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.