Junior System Administrator

Job description

# Junior System Administrator > Advansys · Cairo, Egypt (Hybrid) · — · Posted 2026-10-06 **Workplace:** hybrid **Department:** Vodafone ## Description ### Job Summary We are looking for an experienced **Application Support Engineer** to join our team and be responsible for providing technical application support during regular working hours as well as on-call support when required. The role will focus on ensuring the availability, stability, security, and performance of business-critical applications. The successful candidate will troubleshoot and resolve technical issues, support system upgrades and deployments, manage service restoration, and ensure seamless integration between applications and back-end systems. The candidate will work closely with technical teams, application owners, infrastructure teams, and other stakeholders to identify root causes, implement effective solutions, and continuously improve system reliability. ### Key Responsibilities - Provide **application support during working hours and on-call**, ensuring timely resolution of technical incidents and service requests. - Troubleshoot and resolve **global and individual application issues**, minimizing business impact and service downtime. - Monitor application health, performance, and availability and take proactive actions to prevent potential incidents. - Perform **technical reviews** of applications and proposed changes to ensure alignment with technical and operational standards. - Support **system upgrades, patches, enhancements, and maintenance activities**. - Perform **service restoration** activities and ensure applications are returned to normal operation within agreed SLAs. - Troubleshoot application and integration issues across front-end, application, database, and back-end components. - Support and maintain **integration with back-end systems**, APIs, databases, and other enterprise applications. - Ensure application and system configurations comply with established **security and operational standards**. - Participate in identifying security vulnerabilities and implementing appropriate corrective actions. - Manage and support **application deployments** across relevant environments. - Coordinate with development, infrastructure, DevOps, database, and other technical teams during deployments and production activities. - Perform root cause analysis for recurring and major incidents and recommend preventive solutions. - Prepare and maintain technical documentation, incident reports, troubleshooting guides, and operational procedures. - Provide clear and accurate **technical and analytical reports** to relevant stakeholders. - Handle multiple incidents, priorities, and technical activities simultaneously while maintaining service quality. - Take initiative in identifying operational improvements and proactively resolving potential system issues. - Participate in continuous improvement initiatives to enhance application stability, performance, and support processes. - Provide technical support for customer care systems and related business applications. ### Application Experience Experience supporting one or more of the following applications is highly preferred: - **Risk** - **WinCash** - **Extranet** - **eShop** ### Core Competencies - Strong **analytical and troubleshooting skills**. - Excellent **problem-solving and decision-making abilities**. - Ability to work effectively under pressure, particularly during critical incidents and service outages. - Strong communication and **stakeholder management skills**. - Ability to prioritize and manage multiple tasks simultaneously. - Strong sense of ownership and accountability. - Proactive approach to identifying and resolving technical issues. - Ability to work independently as well as collaboratively within cross-functional teams. - Willingness and ability to provide **on-call support** when required. - Strong documentation and technical reporting skills. ## Apply [Apply at Advansys](https://apply.workable.com/advansys-esc-1/j/30BB4F02E1/apply) --- Powered by [Workable](https://www.workable.com)