Junior Tech Support Engineer - Process Engineering/Simulation

Job description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Title: Junior Tech Support Engineer- Process Engineering/Simulation Location: São Paulo Hybrid: 3 times a week in the office (Alameda Santos 1940) PLEASE apply with a resume in English Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact. As a JR technical support engineer, you’ll troubleshoot complex issues and deliver expert training to global clients. You’ll collaborate with R&D, product, and delivery teams, contribute to knowledge sharing, and represent support at industry events. This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector. Ready to lead and grow? This is your next challenge. Requirements - You will have: • Bachelor's degree in Chemical Engineering • 1 year of experience in process engineering or process simulation (or proven experience prior graduation). • Proficiency in Portuguese and English language verbal and written communication skills. A PLUS: • Customer service and technical support experience. • Instruction/training experience. • Experience with AVEVA’s SimSci products (e.g. APS, Pro/II, ADS, APO, PipePhase etc). • Proficiency in other languages (mainly Spanish). Responsibilities - You will do: • Coverage of and response to live inbound technical support cases • Technical troubleshooting, analysis, and diagnosis of issues • Issue replication / duplication • Research into workarounds and solutions • Documentation of activities and findings in a case tracking tool • Maintain product knowledge and proficiency • Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects • Position will involve performing customer training • Teaching customers • Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences • Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.