Junior Training Officer

Job description

Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com http://Business.com and BroadbandNow.com http://BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. The Junior Training Officer provides administrative and coordination support to the Training & Development team. This entry-level role helps prepare training materials, organize sessions, assist with onboarding activities, and update learning content in the LMS. The position is well-suited for someone early in their career who is organized, eager to learn, and interested in gaining experience in training operations within a fast-paced BPO environment. KEY RESPONSIBILITIES Training Content Development: • Assist in developing and updating training materials including slide decks, job aids, SOPs, quick reference guides, etc. • Customize training content based on client updates, product changes, and policy revisions. • Upload and maintain content within the Learning Management System (LMS). Training Coordination: • Assist with scheduling and coordinating all training sessions. • Track training attendance, completion, and certification records. • Support training logistics including classrooms, virtual platforms, and materials. • Liaise with Operations, Training Leadership, Quality, and Workforce Management teams to align training schedules Training Delivery Support: • Co-facilitate training sessions, as required. • Provide onboarding support for new hire training classes. • Assist with assessments, quizzes, and evaluations. Reporting and Compliance: • Maintain accurate training records and reports. • Support audits and client compliance requirements. • Gather feedback from trainees to support continuous improvement. EDUCATION AND EXPERIENCE • Associate or bachelor’s degree in human resource management, business administration, or another related field. • Six (6) months or more of experience in training support or BPO Operations. • Exposure to telecom products, systems, or customer service processes. • Proficiency in Microsoft Office (PowerPoint, Word, Excel). • Basic facilitation or presentation skills. • Experience using LMS platforms. KEY COMPETENCIES AND SKILLS You must possess, demonstrate, and maintain knowledge & skills in the following: • Detail-oriented with strong time management and organizational skills. • Strong written and verbal communication skills. • Ability to work in a fast-paced, metrics-driven environment. • Skilled in working with cross-functional teams and building strong relationships with business partners. • Project management skills with the ability to manage multiple priorities and meet deadlines. • Naturally engaging personality and a creative thinker. • Be an outstanding team player. • A self-starter, being able to work on own initiative while giving constructive feedback. AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks. Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment. The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise. To learn more, visit us Here https://www.centerfield.com/about/. Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/. Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.