Junior User Assistant – Drupal Support

Job description

We are currently looking for a Junior User Assistant – Drupal Support to strengthen the Cronos Europa team. As a member of the web operations and security team, you will participate in the operation and hosting of websites within IT Platform and other related web solutions based on Drupal. Responsibilities: Establish and maintain procedures related to the deployment of Drupal websites. Support developers during deployment operations. Deploy security patches for Drupal websites. Contribute to the software configuration management of the infrastructure used to host Drupal websites. Provide support and follow up on requests from website owners and webmasters. Classify and manage incoming tickets and requests. Support CI/CD processes for Drupal websites. Manage development infrastructure, including application servers provided to developers through Cloud9 on AWS. Analyse the performance of Drupal websites. Diagnose and investigate website incidents and implement workarounds to restore functionality. Participate in release management activities and associated controls. Participate in technical working groups, progress meetings and meetings with users. Assist with testing, analysis, technical documentation, deployment, evaluation and reporting activities. Interact with business analysts, customers, users, project leaders and developers. Provide onboarding training to new developers on the CI/CD tools included in the Drupal Hosting Service. Technical skills: Basic knowledge and hands-on experience with JIRA for ticket management, issue tracking and support workflows. At least one year of experience with the CI/CD pipeline of the Drupal Hosting Service. At least six months of experience with Toolkit. Experience with Drupal hosting and deployment processes. Familiarity with software configuration management. Familiarity with development infrastructure and Cloud9 on AWS. Knowledge of Drupal, Confluence, PHP, JavaScript, HTML and CSS. Understanding of website performance analysis, incident diagnosis and release management. Profile: Good troubleshooting and problem-solving skills. Ability to investigate technical issues and escalate them appropriately. Ability to provide technical support to developers, website owners and webmasters. Ability to collaborate with technical and non-technical stakeholders. Ability to participate in technical meetings and contribute to documentation, evaluation and reporting activities. Why Cronos Group? We’ll propose you: An attractive salary package. A good work-life balance environment. The assurance of working with cutting-edge technologies in an entrepreneurial spirit. The opportunity to develop your skills through tailor-made training courses according to your needs. A good job in a friendly workplace. If you wish to join a dynamic, human-scale organisation while working with the latest technologies, don’t wait any longer and join Cronos!