Kantori™ RFM Services Senior Manager - Technical Support

Job description

Are you someone who thrives in a global leadership role, aligning cross-functional teams to deliver operational excellence, accelerate technology adoption, and drive business growth? As Global RFM Product Champion you will be responsible for the overall operational, technical and commercial execution of the Kantori Remote Fluid Monitoring (RFM) portfolio globally. You will lead the service delivery organization supporting installed and deployed RFM assets, ensuring successful deployment, commercialization, customer value realization, field execution and lifecycle management. Partner with the best Reporting to the Portfolio Director this role has matrixed leadership responsibility for the RFM Applications Engineer, RFM Technical Manager and RFM Manufacturing & AMO Manager positions ensuring alignment of technology development, technical support, manufacturing readiness and service delivery execution. You will act as the primary operational leader connecting Product Line, Digital and regional operations teams to maximize adoption, reliability and commercial success of the RFM business. Responsibilities Own the global RFM operational strategy and execution roadmap. Steer the global RFM applications engineering organization and coordinate regional resources. Drive successful installation, commissioning, calibration and deployment of RFM units worldwide. Establish operational processes, KPIs, governance and performance management systems for deployed assets. Coordinate commercialization efforts with Digital and regional sales organizations. Ensure customer value realization through effective utilization of RFM data and analytics. Manage operational readiness, utilization rates, fleet deployment plans and service quality. Lead incident management, troubleshooting escalation and corrective action programs. Partner with engineering teams to prioritize product improvements, reliability initiatives and future product development. Develop service delivery budgets, resource plans and global growth strategies. Interface with key customers and senior executives to support strategic deployments and long-term partnerships. Drive continuous improvement through lessons learned, root cause analysis and operational excellence methodologies. Requirements Bachelor’s degree in Engineering, Technology, Petroleum Engineering, Mechanical Engineering or related discipline (degree requirement may be waived based on relevant experience of candidate) Minimum 10 years of experience in oilfield services, drilling fluids, digital solutions, production technologies or related operations. Experience leading operational teams is essential Experience commercializing new technology offerings, digital oilfield, remote monitoring or industrial IoT solutions is preferred. Experience leading technical support or product deployment organizations is relevant Proven ability to manage cross-functional teams and influence without direct authority. Strong understanding of drilling operations and customer workflows. Strong financial, project management and stakeholder management skills. Ability to travel internationally as required. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Services Advisor - Technical Support