Key Account Director - Heart Failure

Job description

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description The National Account Director is a senior, field-based commercial leader responsible for both managing a team of Key Account Managers and directly overseeing select high-priority strategic accounts. This player-coach role drives national execution and adoption of an innovative drug/device therapy for patients with worsening heart failure. The director provides hands-on leadership, strategic direction, and expert guidance to ensure effective onboarding, P&T success, and operationalization across complex health systems and IDNs. In addition to coaching and developing the Key Account Manager team, the role requires personally leveraging established, trusted relationships within the Heart Failure community to accelerate access and influence key decision makers. The director partners closely with cross-functional teams to align field execution with broader commercial strategy. Success in this role requires strong cardiovascular account experience, proven leadership capability, and deep familiarity with health system dynamics. This position plays a critical role in shaping national growth, customer success, and long-term strategic adoption of the therapy. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leadership Responsibilities (People Manager) Lead, manage, and develop a team of Key Account Managers, including hiring, training, performance management, coaching, and ongoing capability development Build and execute national and regional account strategies to support consistent and scalable adoption of subcutaneous furosemide across key health systems and IDNs. Leverage extensive existing HF relationships to help accelerate team access, open strategic system doors, and enhance credibility during top-level engagements. Monitor and manage team performance metrics , provide field coaching, and ensure achievement of regional and national objectives. Ensure consistent execution of best practices , including hospital onboarding, P&T and formulary processes, and cross-functional collaboration. Synthesize insights from team members and communicate key trends to leadership, enabling effective strategy adjustments. Foster a culture of compliance , ensuring all activities align with legal, regulatory, and ethical standards. Direct Account Ownership Responsibilities (Player) Personally manage select high-priority national or strategic accounts , supported by existing relationships and network influence within the HF community. Initiate, support, and grow adoption of subcutaneous furosemide within assigned accounts. Leverage existing HF relationships to facilitate faster adoption , secure executive sponsorship, and accelerate implementation. Assist HCP champions and system leaders in operationalizing the therapy within their care pathways. Navigate complex IDN structures to maximize product access and address barriers to adoption. Provide expert guidance during hospital onboarding , including P&T and formulary processes. Conduct product presentations, education, and in-service training for healthcare professionals within assigned strategic accounts. #LI-CG1 Qualifications MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Education: Bachelor’s degree required. Experience: 7+ years of cardiovascular and/or IDN account management experience. 2+ years of leadership experience managing commercial or account-management field teams. Established and current relationships within the Cardiovascular community , including CV specialists, advanced CV program leaders, and health system decision makers. Preference for experience in Heart Failure. Demonstrated success leading both team performance and direct strategic account management (player-coach or similar hybrid roles strongly preferred). Strong leadership, strategic thinking, and executive communication skills. Deep understanding of IDN structures, hospital processes, and account-based selling. Familiarity with PHrMA & Sunshine Act requirements. Licenses/Certificates: Valid driver’s license. Technical Skills: Proficiency with Microsoft Office Suite. PREFERRED QUALIFICATIONS: Education: Advanced Degree Experience and/or Training: Quality improvement and care management pathway outcomes across large health systems, physician groups and/or payers Experience with hospital P&T and Formulary approval processes highly preferred Additional Information OUR CULTURAL BELIEFS Patient Minded - I act with the patient’s best interest in mind. Client Delight - I own every client experience and its impact on results. Take Action - I am empowered and hold myself accountable. Grow Talent - I own my development and invest in the development of others. Win Together - I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters - I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity - I create an environment of awareness and respect Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers . EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com . Follow us on LinkedIn | Twitter