Job Summary: We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs.Your ResponsibilitiesAccount Management – eCommerce & Cross-Border: Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms. Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment. Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings. Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities. Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets. Roles could also extend ecommerce and also include managing SaaS customers and projects on wider initiatives Revenue Generation: Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments. Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models. Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce. Customer Relationship Management: Understand digital commerce trends and work closely with clients to address logistics pain points. Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain. Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor. Sales Forecasting & Pipeline: Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical. Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption. Stakeholder Management: Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution. Represent the company at industry events and eCommerce-focused trade shows or webinars. RequirementsYour Qualifications Bachelor’s degree in business, logistics, marketing, or a related field. 5+ years of experience in key account management or logistics sales, ideally in the eCommerce or cross-border shipping space. Deep understanding of eCommerce fulfillment processes, platforms (e.g., marketplaces, D2C), and digital integrations. Proven track record of driving revenue and client success through consultative selling and process innovation. Strong communication and project management skills. Your Competencies:Technical: Familiarity with digital shipping solutions, eCommerce platforms (e.g., Shopify, Magento), and last-mile technology. Proficiency in CRM systems and data-driven sales methodologies. Strong analytical skills and the ability to translate logistics data into actionable insights. Behavioral: Teamwork and Collaboration Quality and Results focused Learning Agility Business Acumen Strategic Thinking Digital Savvy Negotiation and influence Emotional Intelligence Decision Making
Job Summary:
We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs.
Your Responsibilities
Account Management – eCommerce & Cross-Border:
- Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms.
- Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment.
- Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings.
- Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities.
- Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets.
- Roles could also extend ecommerce and also include managing SaaS customers and projects on wider initiatives
Revenue Generation:
- Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments.
- Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models.
- Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce.
Customer Relationship Management:
- Understand digital commerce trends and work closely with clients to address logistics pain points.
- Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain.
- Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor.
Sales Forecasting & Pipeline:
- Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical.
- Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption.
Stakeholder Management:
- Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution.
- Represent the company at industry events and eCommerce-focused trade shows or webinars.
Requirements
Your Qualifications
- Bachelor’s degree in business, logistics, marketing, or a related field.
- 5+ years of experience in key account management or logistics sales, ideally in the eCommerce or cross-border shipping space.
- Deep understanding of eCommerce fulfillment processes, platforms (e.g., marketplaces, D2C), and digital integrations.
- Proven track record of driving revenue and client success through consultative selling and process innovation.
- Strong communication and project management skills.
Your Competencies:
Technical:
- Familiarity with digital shipping solutions, eCommerce platforms (e.g., Shopify, Magento), and last-mile technology.
- Proficiency in CRM systems and data-driven sales methodologies.
- Strong analytical skills and the ability to translate logistics data into actionable insights.
Behavioral:
- Teamwork and Collaboration
- Quality and Results focused
- Learning Agility
- Business Acumen
- Strategic Thinking
- Digital Savvy
- Negotiation and influence
- Emotional Intelligence
- Decision Making
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Ecommerce manages e-commerce fulfilment, delivery and returns across the Arabian Gulf for merchants based in the US, EU, Asia and the Middle East. Shipa Delivery provides hassle-free, same-day, next-day and on-demand urban delivery services across the GCC. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa is the innovation arm of Agility, one of the world’s largest logistics providers.
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Ecommerce manages e-commerce fulfilment, delivery and returns across the Arabian Gulf for merchants based in the US, EU, Asia and the Middle East. Shipa Delivery provides hassle-free, same-day, next-day and on-demand urban delivery services across the GCC. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa is the innovation arm of Agility, one of the world’s largest logistics providers.
