Key Account Manager

Job description

ARE YOU A PERSON THAT WANTS TO EMPOWER SMALL BUSINESSES? Then Jobber might be the place for you! We’re looking for Key Account Managers on the Key Account Management team to join our incredible Sales department! Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=ahVf4AjYlh4. The Team: Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful. This team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do. They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in. The Role: Reporting into the Manager, Key Account Management, as a Key Account Manager you will own the long-term partnership with Jobber's largest customers. While inbound sales and onboarding create the initial relationship, you take it from there: driving retention, growing payment processing volume (GPV), and expanding the value customers get from Jobber over time. You'll act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber and you'll do it with confidence, curiosity, and authenticity. You bring real expertise from working with many similar businesses, while staying genuinely curious about each SP's specific situation and tailoring your approach accordingly. This was a new department at Jobber! One that's been proven to be successful over the past couple of years. We're looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also growing their own skills and career. Please note: This role is only eligible to candidates in either Vancouver, Toronto, Edmonton or Kitchener-Waterloo As a Key Account Manager you will: - Manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add-ons that create real value - Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments - Build deep, consultative relationships with key clients - acting as a strategic partner, not just a point of contact - Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments - Guide customers to take action, bringing a bias toward live problem-solving on calls - Identify and drive upsell and cross-sell opportunities, with a focus on expansion and increasing customer lifetime value - Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products - Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience - Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests - Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members To be successful in this position, you should have: - Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred) - Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months. - Excellent communication, presentation, and negotiation skills - Strong analytical and problem-solving skills - Ability to work independently and as part of a team - Client-focused consultative mindset - Proficiency with the challenger sales methodology - Familiarity with Jobber's products and services - Experience working with or in the home services industry (Nice To Have) At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process! What you can expect from Jobber: - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. - To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. A bit more about us: Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!