Key Account Manager

Job description

# What we're looking for With more than 2,000 customers, our KAM team manages a range of accounts across the business. We are looking for a Key Account Manager to own a mid-market portfolio focusing on renewals, upsell, and cross-sell. You will report to the Key Account Manager Team Lead # Responsibilities - Own and develop your portfolio, building strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager - Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations - Manage the full commercial relationship: discovery, platform demonstration, proposal development, negotiation, and closing - Grow revenue from existing accounts through upselling and cross-selling - Map accounts across your portfolio and identify new business opportunities within existing client structures - Build and maintain strong relationships with key decision-makers within your accounts - Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials) - Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates # Your profile - 3+ years of experience in a similar role, with at least 2 years in the SaaS industry - Proven ability to manage and grow a portfolio of accounts - Strong client relationship management skills - Excellent written and verbal communication skills - Experience with CRM tools, ideally Salesforce - Commercial focus with the ability to work independently and manage a complex portfolio - Fluent in English and French # Tools - Salesforce, Notion # Recruitment process - HR screening with our Talent Acquisition Expert - First interview with our Key Account Management Team Lead - Case study - Interview with SVP Global Sales - Interview with our CRO & Co-Founder (Optional) - Reference check - Offer We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The information collected from your application is processed on the basis of pre-contractual measures for the purpose of managing applications. Data will be retained for two years from our last contact. You have rights of access, rectification, deletion, and opposition under applicable legislation. To exercise your rights, contact [dpo@didomi.io](mailto:dpo@didomi.io).