Key Account Manager

Job description

We are seeking a Key Account Manager to drive growth and accelerate the adoption of our innovative solutions in a market that is still developing. Based in Tokyo, you will manage strategic customers, prospect new key accounts, and help shape our commercial presence in Japan. Key Responsibilities Manage and develop a portfolio of key accounts, ensuring customer satisfaction and long-term loyalty. Actively prospect and generate new business opportunities within major accounts. Promote and deploy our latest innovations and solutions to existing customers. Prepare tenders and commercial proposals in close collaboration with internal teams (product, deployment, services, marketing). Build and strengthen relationships with decision-makers from store level to C-suite. Develop partnerships with integrators and ecosystem players. Contribute to business plans, forecasts, and revenue targets; update CRM and share market insights. Represent the company at client events and trade shows. 10 years of successful experience as a Key Account Manager or similar role, with a proven track record in B2B sales. Experience selling complex technical solutions (hardware + software + services); long sales cycles. Knowledge of the retail industry is a strong asset. Excellent relationship-building, negotiation, and communication skills. High level of autonomy, drive, and strategic prioritization skills. Ability to articulate solution value and convert it into additional business. Japanese: native or equivalent proficiency (spoken and written) English: fluent VusionGroup enables retailers to transform their physical stores into high-performance digital assets—more automated, data-driven, AI-enabled, and connected—by leveraging our IoT cloud technology. We are a fast-growing retail tech company and the global leader in digital/IoT solutions for omnichannel retail. VusionGroup is made up of highly talented, innovative, motivated, and growth-oriented team players who have developed products like Vusion IoT, Vusion Cloud, Captana Computer Visions, Pulse Data Analytics, and Edge Digital Media. All of these are built on our boundless Vusion Operating System, which allows thousands of companies to maximize the value of their data with virtually unlimited scalability, parallel processing, and performance. We develop technologies that have a positive impact on society by enabling sustainable and human-centered commerce.