Key Account Manager

Job description

What You Can Expect : Evaluate, manage, and grow existing business relationships with Key Accounts within the country/region. Develop trust relationships and deepen the service portfolio with a group of major clients to ensure they do not turn to competition. Acquire a thorough understanding of Key Accounts needs and requirements. Develop the relationships with existing customers by continuously proposing solutions that meet their objectives; potentially generating new businesses as well. Sell and provide the entire service portfolio of Rhenus A&O and the Rhenus Group. Serve as the link of communication between key customers and internal teams (One-Face-to-the-customer). Identify key influencers and decision-makers within the client’s organization and develop execute an action plan that deepens the relationship within this audience. Develop and execute a strategic account development plan on yearly basis. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Ensures smooth coordination between Sales, Operations, and other departments – both internal and external. Play an integral part in generating new sales that will turn into long-lasting relationships. Responsible for the effective onboarding of new clients. Identify, establish and manage multi-tiered relationships across customer and Company to ensure a long-term business partnership and achievement of corporate goals. Lead and manage customer presentations and proposals, ensuring the common understanding of service expectations and solutions, both with the customer and Company. Ensure all sales activity (Meetings, Contact Reports, Opportunities and Leads) are reported within the CRM System “SUGAR CRM (according to SUGAR SOP). Take part in all sales trainings provided and scheduled by Rhenus A&O. Apply and receive regional and global tenders from Key Accounts and coordinate as account owner with regional tender teams. Close corporation with Country - & Product Management to set selling price strategies for all assigned customer tenders. Providing and monitoring high quality customer service. Visit customers on an as-needed basis. To have basic understanding on ISO management system. Ad-hoc assignments as assigned by the head of department. What You Bring: Possess customer service mindset and data analytical approach. Good presentation and negotiation skills. Highly self-motivated and self-directed to learn new processes, receive feedback and work independently. Self-starter - minimal supervision to complete tasks, highly trainable and approachable. Professional working attitude with strong work-ethic and integrity Strong account management and relationship building skills Able to think and act both: strategically and tactically Willingness to travel (domestically or internationally) Ability to think out of the box (Entrepreneur) Ability to collaborate with all business units to ensure holistic client development