Key Account Manager

Job description

Copilot said: Key Account Manager Location: Finland Reporting to: Country Sales Lead Grow businesses. Build partnerships. Make an impact. At Unilever Food Solutions, we are passionate about helping foodservice operators succeed. We combine culinary expertise, market insights, and a deep understanding of customer needs to create solutions that help our customers grow their businesses and delight their guests. We are looking for a Key Account Manager to join our Finnish sales team. This is an exciting opportunity for someone who enjoys building strong customer relationships, identifying growth opportunities, and making a measurable impact in a dynamic and growing market. In this role, you will work with a diverse range of foodservice customers, including workplace restaurants, contract caterers, educational institutions, healthcare providers, hospitality businesses, local restaurant groups, and national chains. You will play a key role in helping customers grow while contributing to the continued success of Unilever Food Solutions in Finland. What You'll Be Doing Drive New Business Growth You will identify and develop new business opportunities across the foodservice market by: Building and maintaining a strong pipeline of prospective customers. Developing relationships with key decision-makers and stakeholders. Understanding customer challenges and identifying opportunities to create value. Presenting tailored solutions and negotiating mutually beneficial commercial agreements. Converting opportunities into long-term business partnerships. Develop and Grow Customer Accounts You will be responsible for managing and developing a portfolio of customers by: Building trusted, long-term partnerships with customers. Creating and executing customer growth plans. Identifying opportunities to increase category and product penetration. Conducting regular business reviews and performance discussions. Supporting customers with ideas and solutions that help improve their business performance. Shape Customer Strategies Working closely with customers and internal teams, you will: Develop annual business plans and growth strategies. Identify market trends, customer needs, and emerging opportunities. Use customer insights and commercial understanding to drive sustainable growth. Partner with culinary, marketing, and sales colleagues to deliver innovative customer solutions. Manage Commercial Agreements and Opportunities You will support the successful management of customer agreements by: Preparing commercial proposals and supporting documentation. Supporting customer tender and contract opportunities where applicable. Ensuring agreements are implemented effectively. Monitoring contract performance and identifying opportunities for future growth. Build Your Network and Industry Presence You will represent Unilever Food Solutions across the industry by: Participating in customer events, trade fairs, and industry forums. Building relationships with customers, distributors, wholesalers, and other key stakeholders. Sharing market insights and opportunities with colleagues across the business. What Success Looks Like Success in this role will be measured through: Customer growth and retention New customer acquisition Revenue and profitability delivery Successful implementation of customer growth plans Strong customer relationships and satisfaction Pipeline development and conversion Effective management of commercial agreements and opportunities What We're Looking For We're interested in hearing from people who bring a combination of commercial thinking, customer focus, and a passion for building relationships. Experience You may be a great fit if you have: Experience in sales, account management, business development, or customer-facing commercial roles. A successful track record of delivering business growth. Experience building strong customer relationships and influencing stakeholders. Experience within foodservice, hospitality, consumer goods, wholesale, retail, or related industries. Experience with commercial negotiations, contracts, or tender processes is advantageous but not essential. Skills and Capabilities We're looking for someone who: Builds trust and strong relationships with customers. Has a commercial mindset and strong business understanding. Is proactive, positive, and solutions-oriented. Thinks strategically while remaining focused on execution. Can work independently and manage priorities effectively. Enjoys collaborating across teams to achieve shared goals. Has strong communication, presentation, and negotiation skills. Is comfortable working with data, digital tools, and business systems. Is fluent in Finnish and has good written and spoken English skills. Foodservice, hospitality, culinary, or restaurant industry experience would be an advantage, but most importantly, we are looking for someone with the passion and drive to help customers succeed. Why Join Unilever Food Solutions? At Unilever Food Solutions, you'll be part of a collaborative, supportive, and ambitious team that is committed to making a positive impact for our customers. We offer: The opportunity to work with some of Finland's most exciting foodservice businesses. A culture that encourages learning, development, and continuous growth. Access to global expertise, insights, and resources. The chance to make a meaningful commercial impact while helping customers achieve their goals. A workplace that values inclusion, collaboration, and high performance. We believe that diverse experiences, perspectives, and backgrounds make us stronger. If you're excited about this opportunity but don't meet every requirement, we still encourage you to apply. Ready to Make an Impact? Join us and help shape the future of foodservice in Finland while developing your own career in a global organisation committed to growth, innovation, and customer success. Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.