Key Account Manager

Job description

C.H. Robinson is seeking a relationship-driven and customer-focused Key Account Manager to join our team in Valencia. As Key Account Manager, you will be responsible for managing and growing a portfolio of strategic, high-value customers, serving as their primary point of contact and trusted advisor. This is an exciting opportunity for someone who enjoys building long-term partnerships, driving customer success, and working closely with operational teams to deliver exceptional service. The successful candidate will play a key role in retaining and expanding existing business while collaborating with colleagues across Europe and the United States to support global customer relationships. The role is based in Valencia, where our largest customer is located, making strong local customer engagement and close collaboration with the operations team essential to success. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position include, but are not limited to: Manage a portfolio of strategic, high-revenue customer accounts and act as the main point of contact for all commercial matters. Develop trusted relationships with key stakeholders and gain a deep understanding of each customer's business, supply chain, and growth objectives. Drive customer retention, satisfaction, and long-term account growth through proactive account management and strategic planning. Conduct regular business reviews, presenting performance results, market insights, and recommendations for continuous improvement. Identify opportunities to expand services, increase customer value, and strengthen C.H. Robinson's partnership within existing accounts. Partner closely with operations teams to ensure seamless execution, service excellence, and successful delivery against customer expectations and KPIs. Act as the voice of the customer internally, coordinating with cross-functional teams to ensure alignment and prioritization of customer needs. Lead customer discussions related to service performance, operational challenges, strategic initiatives, and continuous improvement opportunities. Manage escalations and complex customer situations professionally and effectively, driving timely resolutions and maintaining strong customer relationships. Monitor account performance, including service levels, operational metrics, profitability, and growth opportunities. Collaborate with colleagues across Europe and the United States to support shared customers and ensure a consistent customer experience. Maintain accurate account plans, forecasts, and customer information within CRM and other internal systems. QUALIFICATIONS Required Minimum 5 years of experience in Account Management, Customer Service, Sales, or another customer-facing role within the logistics, transportation, or freight forwarding industry. Fluent in Spanish and English. Ability to travel locally to customer sites as needed. Preferred Strong relationship management and stakeholder management skills. Ability to work effectively with both customers and internal operational teams. Experience managing strategic or key customer accounts within logistics or supply chain environments. Proven ability to conduct business reviews, customer presentations, and executive-level discussions. Experience handling customer escalations and driving service improvement initiatives. Strong analytical skills with the ability to interpret customer and business performance data. Bachelor's degree or equivalent professional experience. Proficiency in Microsoft Excel, PowerPoint, and Copilot. Knowledge of Basque (Euskera). Self-motivated, proactive, and customer-centric mindset. Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range €27,755.00 - €99,225.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!