Key Account Manager (Based in Costa Rica)

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role This is an exciting job opportunity for you as a Key Account Manager in Costa Rica, with Signify. R responsible for building and fostering relationships with selected Professional Trade key accounts to maximize profitability and customer satisfaction with these accounts. Develops strategic plans to achieve sales targets and expand business opportunities. Coordinates with internal teams to deliver solutions that meet client needs. Key Areas of Responsibility Manages key professional trade accounts (electrical wholesalers, distributors, major installer networks, etc) and delivers sales targets, revenue growth, and profitability objectives within the assigned accounts or territory. Has an in-depth understanding of the customer strategy and executes joint business plans with trade partners to grow sell-out, expand product listings, and increase market share. Analyzes market trends and customer needs to identify new business opportunities and optimizes assortment, pricing, and promotions. Works closely with installers and contractors to create demand and stimulate pull-through from trade partners. Drives continuous improvement initiatives by gathering client feedback and implementing efficiency solutions. Resolves issues promptly. Promotes the full Professional portfolio tailored to trade channel needs including LED lamps and luminaires and connected systems. Ensures accurate sales forecasting, pipeline management, and CRM reporting to enable business planning and transparency. Monitors execution quality across trade marketing, logistics, and aftersales processes to ensure operational excellence. Drives partner enablement through training on new products, connected solutions, and sustainability offerings. Continuously enhances own knowledge of company solutions, connected systems, and market developments through active participation in learning programs and sales capability initiatives. Critical Experiences Bachelor's degree in Business Administration, Sales, Marketing, or a related field is essential to understand market dynamics and strategic account management. Background in lighting, electrical, or industrial goods sectors preferred. 5+ years of proven experience in key account management or sales roles within professional trade sectors, demonstrating success in strategic planning, customer relationship management, and cross-functional coordination. Familiarity with wholesale distribution channels and B2B sales dynamics, including online sales, in the electrical trade. Experience in negotiating rebates and campaign contracts, pricing, and service agreements. Position is to be based in Costa Rica [ Signify Caribbean is managing the posting and candidate selection for this position. To provide a local full-time employment, we partner with a global Employer of Record. Once hired, you will be employed through DEEL , to manage your local payroll, taxes, and contract according to your country’s labor laws.] #LI-MA1 Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.