Key Account Manager - Ecom

Key Account Manager - Ecom Job Description Key Account Manager - Ecom You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will: Position Summary We are looking for a highly driven and experienced Key Account Manager (KAM) to lead, manage, and grow Kimberly-Clark’s business on Ecommerce Platform. This role is responsible for developing long-term strategic partnerships, delivering sales growth, optimizing profitability, and building brand visibility on one of the most important e-commerce platforms in Vietnam. The ideal candidate has strong experience in FMCG and/or E-commerce, excellent business acumen, and a proven track record of managing high-growth online channels. Responsibilities Account Management & Business Growth Own end-to-end P&L for online platform, ensuring revenue, profitability, and market share targets are met. Develop annual Joint Business Plans (JBP) with online platform, covering assortment, pricing, traffic, promotions, and branding. Drive daily, weekly, and monthly performance management to achieve GMV targets. Identify whitespace opportunities, portfolio gaps, and growth initiatives across all Kimberly-Clark categories. Campaign, Promotion & Media Planning Plan and execute key mega campaigns (e.g., 2.2, 3.3, 4.4, 9.9, 11.11, 12.12). Optimize media spending, traffic-driving activities, and platform assets (KOLs, livestreams, visibility banners, search ads). Collaborate closely with marketing, supply chain, finance, and e-commerce operations teams to deliver flawless execution. Operational Excellence Work with supply chain teams to ensure healthy stock levels, forecast accuracy, and on-time replenishment. Track and optimize platform operations such as delivery, return rate, seller rating, and customer experience metrics. Analyze sales data, traffic, conversion, and competitor benchmarking to generate insights and quick actions. Relationship Management Build strong partnerships with Shopee category managers and cross-functional platform teams. Lead negotiations on terms, visibility packages, co-funding deals, and commercial agreements. About Us Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. Led by Purpose. Driven by You. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Requirements Must-Have: 4–5+ years of experience in FMCG and/or E-commerce , preferably managing key accounts or online marketplaces. Strong understanding of Shopee ecosystem, e-commerce operations, platform media, and online shopper behavior. Proven ability to manage P&L and large promotional budgets. Excellent analytical skills with a data-driven mindset. Strong negotiation, communication, and relationship-building skills. Bachelor’s degree in business, Marketing, or related fields. Nice-to-Have: Experience working in multinational FMCG companies. Hands-on experience with Shopee Seller Center, Business Advisor, and ad management tools. Ability to work in a fast-paced, highly competitive environment. Total Benefits Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see . Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents. Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events. Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website . And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. Primary Location Ho Chi Minh Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time