Key Account Manager, Enterprise Merchants

Job description

Get to Know the Team Our Enterprise Merchants team is responsible for building and scaling Grab's relationships with high-value F&B partners across Malaysia. We drive growth through strategic account management, product innovation, and tailored solutions that help our merchants succeed. Your work directly impacts both merchant profitability and Grab's regional revenue. Get to Know the Role You will manage a portfolio of enterprise-level F&B merchants, combining strategic account planning with hands-on partnership to drive revenue growth and merchant retention. You'll pitch marketing campaigns, launch new products, and lead business reviews that shape how these merchants grow with Grab. This role requires both analytical rigor and relationship-building excellence, powered by strong data literacy and comfort working with modern automation and AI tools to scale your impact. This role will be reporting to the Manager, Enterprise Merchants and will be based onsite at our Petaling Jaya office. The Critical Tasks You Will Perform Manage and grow a portfolio of high-value enterprise merchant accounts through strategic planning, regular business reviews, and delivery of tailored solutions Pitch and implement marketing campaigns and new product offerings to drive incremental GMV, merchant engagement, and revenue targets Leverage CRM platforms, analytics tools, and AI-assisted automation to streamline workflows, forecast performance, and enhance merchant communication Collaborate with sales, product, and customer success teams to identify new opportunities, resolve escalations, and mitigate account risks Support merchant engagement across multiple cities in Malaysia as business needs require What Essential Skills You Will Need 5+ years of experience in account management, sales, or a related field, preferably managing enterprise-level B2B clients Proven track record of consistently meeting or exceeding revenue and customer satisfaction targets In-depth knowledge of payment processing, merchant services, and related technologies, or demonstrated ability to quickly master domain-specific concepts Proficiency with CRM software (Salesforce or equivalent) and ability to leverage data analytics to drive business decisions Comfort using AI tools and automation platforms to enhance daily workflows and improve operational efficiency Willingness to travel across Malaysia to meet and support merchant partners Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.