Key Account Manager, Food and Beverage Solutions

Job description

About Us As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream. Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real. Food & Beverage Solutions We have launched a new platform called Food and Beverage solutions, part of our ingredients and solutions reporting unit. This platform consolidates our current category solutions capabilities and innovation infrastructure. We support customers in developing new consumer concepts and application solutions at our four customer solution centers in Amsterdam, Bangalore, Chicago, and Singapore. Food and Beverage solutions leverages the strengths of our five product platforms, including their global and sustainable supply chain capabilities, a complementary portfolio of high-quality food and ingredients, and extensive ingredient expertise. This enables us to address a diverse range of customer requirements in the rapidly evolving Food and Beverage industry. Built on deep consumer, category, and application understanding, we are enhancing our application and R&D capabilities to provide an end-to-end integrated customer experience. This opens up more on-trend and inspired product ideation opportunities. Together, we can co-create product innovations that delight consumers and make your ambitions a reality. Job Description Key Account Manager, Food and Beverage Solutions The role is to develop and strengthen ofi’s F&B Solutions partnership with the key accounts within the APAC region and to ensure that the full supply chain and customer service requirements are delivered seamlessly. This includes entire end to end order to cash cycle. This role will ensure active communication with the customer ensuring timely processing of customer orders, accurate invoicing and efficient cash collection. They key role is develop the business with these key accounts and grow share of wallet. This role is responsible for enhancing the operational efficiency and maintaining strong relationships with the customers. This role act is single point of contact between customers and OFI with in APAC region. KEY RESPONSIBILITIES The incumbent will be responsible to fully support the key accounts, focus on developing our partnership and actively grow the business for the key accounts. Take lead to create and handle contract management of the key accounts across all the product portfolios. Drive the Purchase order management for the key accounts. Responsible in aligning the customers on the weekly/monthly call off volumes. Partner with logistics and planning department to confirm the product availability and timely delivery to customers Actively monitor outstanding accounts receivable and ensure timely payment collection. Proactively work with customers on delays and disputes Closely liaise with finance and risk management teams to remove the credit blocks detected during the entire process. Prepare and send regular report on order processing, invoicing and cash collection status for the key account in the region. Maintain the dashboard which contains details about key accounts, OTIF, dragging volume, open sales order, shipped volume. Proactive communication with customers and agreeing with them on the carry cost for holding the inventory on dragged volume. Manage entire documentation and database of the tender/quotes given to the customers on our products. Align with commercial team on price fixation and amend the contract accordingly. Responsible to work on improvement in the customer service operations for the key account based on the feedback received. Champion automation and digital transformation initiatives within in order to cash cycle. Requirements Masters / bachelor’s degree in business with more than 5 years of experience in key account management, supply chain and commercial function. Customer focused mindset and experience with regional customers, external vendors and internal stakeholders Demonstrated track record in managing customers relationship and growing business with key accounts. Sound understanding of order to cash, accounting principles and financial processes Strong negotiation and conflict resolution skills. Ability to multitask, work across different time zones and deliver solid performance under high pressure to meet deadlines Hand on SAP experience and savvy in MS Office Suite Excellent communication and interpersonal skills Ability to communicate in English and Mandarin to support China and regional markets ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law. Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.