Key Account Manager - Informed

Job description

The Key Account Manager is responsible for the retention, growth and strategic development of a portfolio of Informed customers. Acting as a trusted partner to some of the world's leading sports nutrition brands, you'll help customers maximise the value of their certification programmes while finding opportunities to strengthen partnerships and support long-term business growth. You will take ownership of the full customer lifecycle, from onboarding and relationship management through to account planning, renewals and growth initiatives. Working closely with internal technical, operational and commercial teams, you'll ensure customers receive an exceptional experience while helping them achieve their objectives. This is a highly collaborative and commercially focused role where you'll build strong relationships with key decision-makers, understand customer challenges and opportunities, and deliver solutions that create value for both our customers and Informed. Key Responsibilities Manage and develop a portfolio of customer accounts, ensuring high levels of engagement, retention and satisfaction. Build trusted relationships with commercial, technical and operational stakeholders across customer organisations. Lead customer onboarding activities and support customers throughout their certification journey. Develop strategic account plans to identify opportunities for growth and programme expansion. Work collaboratively with internal teams to deliver excellent customer outcomes and resolve customer queries. Conduct regular account reviews and business discussions to understand customer priorities and future needs. Identify and convert new commercial opportunities within existing accounts. Maintain accurate customer records and activity within CRM systems. Represent Informed professionally at customer meetings, industry events and exhibitions where required. Proven account management experience. Experience with the sales process, from discovery to close. Experience developing value propositions and delivering solutions. Excellent attention to detail, organisational skills, and tenacity. Excellent oral and written communication skills. Preferred: multilingual, with preference to French, German, or Spanish. It would be great if you also have: Experience within sports nutrition, dietary supplements, food, consumer health, testing, certification, quality assurance or other regulated industries. An interest in sport, health, wellness or performance nutrition. Why join us? At Informed and LGC ASSURE, our values guide everything we do: Passion, Curiosity, Integrity, Brilliance and Respect. You'll be joining a collaborative, supportive team that is passionate about helping create safer, more trusted products for athletes and consumers around the world. This is an opportunity to work with globally recognised brands, build meaningful customer partnerships and contribute to a business that sits at the intersection of science, quality, sport and commercial innovation. We are committed to supporting your development and providing opportunities for growth within a global organisation. Equal opportunities We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits. #ScienceForASaferWorld Informed – part of LGC ASSURE Help shape the future of trust, safety and performance in sports nutrition. Informed is a globally recognised leader in certification and quality assurance programmes for sports nutrition and dietary supplements. Trusted by athletes, sports teams, anti-doping organisations, retailers and manufacturers worldwide, our programmes help brands demonstrate the quality, safety and integrity of their products. Through our internationally recognised certification programmes, we support organisations across the supplement supply chain, from ingredients and manufacturing through to finished products. By helping brands reduce risk, build consumer confidence and differentiate themselves in a competitive marketplace, we play an important role in creating a safer and more transparent sports nutrition industry. As part of LGC ASSURE, you'll join a business that combines world-class scientific expertise with commercial innovation, helping organisations around the world build trust in the products they bring to market.