Key Account Manager - Modular Lighting Instruments (Signify).

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary This role represents Signify's lighting offer to selected key accounts and is responsible for building and fostering relationships within these accounts to maximize profitability and customer satisfaction. Develops strategic plans to achieve sales targets and expand business opportunities. Coordinates with internal teams to deliver solutions that meet client needs. Key Areas of Responsibility • Delivers sales targets, revenue growth, and profitability objectives within the assigned accounts or territory. Develops account-specific sales and strategic plans aligned with business goals. • Has an in-depth understanding of the customer strategy and defines an account strategy that drives profitable high growth opportunities for Signify as well as operationally managing the execution. • Establishes and nurtures professional relationships with key stakeholders in assigned accounts to position Signify as a trusted partner and negotiates contracts to maximize profitability. • Leads joint strategic account planning processes to set performance objectives, identify business opportunities, and establish milestones for one and three-year periods. • Provides customers with accurate product, system, and application knowledge ensuring solutions meet technical specifications and standards. • Defines and leads actions in the accounts, aligning the support across cross-functional Signify teams (e.g. Sales Specialists, Channel / End User Marketing, Product Marketing, Order Desk, Quote Support, Proposal Management, LiAS, Project Management, Customer Satisfaction etc.) with the objective of meeting account performance objectives and customer’s expectations. • Collaborates with product management and marketing teams to tailor offerings and drives continuous improvement initiatives by gathering client feedback and implementing solutions. • Prepares proposals and negotiates pricing, terms, and contracts within authorized limits. Ensures adherence to commercial policies and protects company margins. • Monitors market trends and competitor activities to adjust strategies accordingly and provides insights to management for proactive business planning and market positioning • Drives continuous improvement by gathering client feedback and implementing solutions, monitors customer satisfaction, resolves issues promptly, and builds long-term trust. • Maintains up-to-date records in CRM systems, ensuring accuracy in forecasts, pipeline data, and performance metrics. Provides accurate information to ensure proper forecasting and product availability. Reports sales performance and account progress regularly. Critical Experiences • Bachelor's degree in Business Administration, Sales, Marketing, or a related field is essential to understand market dynamics and strategic account management principles. • Minimum of 5 years of experience in key account management or strategic sales roles, with proven success in managing medium-large accounts and driving profitable growth. • No specific licenses required; however, certifications in Strategic Account Management, Consultative Selling are highly advantageous for demonstrating expertise in managing complex accounts and sales strategies. • A good level of communication in Dutch and English is mandatory. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.