Key Account Manager- Mumbai

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Career Stream Tasks • Provide input to and lead implementation of Key Account & Client Management programs to retain and strengthen client relationships and implement programs and policies that better suit the business objective. • Lead Key Account & Client Management programs planning and strategizing to retain and expand current customer relationships • Execute Key Account & Client Management plans and policies to ensure high-quality customer service and issue resolution in order to retain current clients • Prioritize, manage and coordinate client engagement activities, including identifying client business requirements and preparing proposals and quotations • Establish and maintain Industry-specific relationship management activities, including broking, financial planning, asset management, advertising account management, etc. Differentiator - Experienced manager works at a senior level within a function/job family - Responsible for policy and strategy implementation and short-term results (1 year or less) - Problems faced are difficult to moderately complex - Decisions made on business plan and procedures - Directly impacts the operational efficiency of own function or functional area and may influence others outside of own functional area - Typically Reports to M4/L1 Management Responsability - Manage groups of 2 or more experienced professionals and/or team leaders or supervises large, complex production or operations team(s) who exercise latitude and independence in assignments and is accountable for the performance and results - May have budget accountability for own job family / area and/or manage elements of the budget. Stakeholders - May influence others outside of own job area regarding policies, practices and procedures - Develop strong, trusting relationships with business leaders across Galderma - Cooperate with and coordinate activities with external service providers - Advise and guide customers and key stakeholders on processes, systems and tools Experience Level 8 - 10 years Education Level Master's / Bachelors Degree