Key Account Manager - Oil, Gas & Chemicals

Job description

Company Description SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. Job Description Develop and execute strategic account plans to drive sustainable revenue growth, enhance profitability, and strengthen long-term client partnerships across assigned strategic accounts. Serve as the trusted advisor and primary executive interface for key customers, proactively identifying business challenges and aligning SGS solutions to support their operational and commercial objectives. Build and maintain senior stakeholder relationships, conducting regular business reviews to assess performance, identify growth opportunities, and enhance customer satisfaction and retention. Lead the end-to-end governance of strategic contracts, ensuring operational excellence through effective coordination with technical, laboratory, logistics, and support functions while consistently delivering against client expectations and contractual commitments. Monitor account performance, commercial KPIs, profitability, and service delivery metrics, driving corrective actions and continuous improvement initiatives where required. Identify cross-selling, upselling, and new service opportunities by leveraging market intelligence, customer insights, and evolving industry requirements. Anticipate market trends, competitive developments, and regulatory changes within the Oil, Gas & Chemicals sector to develop proactive account strategies and protect market share. Champion the voice of the customer internally by translating client feedback into service enhancements, operational improvements, and innovative solutions that create long-term value. Mitigate commercial and operational risks by ensuring contractual compliance, resolving complex customer issues, and maintaining strong governance across all account activities. Maintain accurate commercial records, account plans, customer engagement activities, and performance reports to support effective decision-making and business planning. Qualifications Bachelor's degree 10+ years of progressive experience managing strategic accounts within the Oil, Gas & Chemicals, Energy, or Petrochemical sectors. Proven track record of delivering commercial growth, expanding customer relationships, and managing high-value, complex client portfolios. Strong understanding of the Oil, Gas & Chemicals value chain, market dynamics, and industry trends. Excellent stakeholder management, influencing, negotiation, and executive communication skills. Strong commercial acumen with experience managing account profitability and contract performance. Fluent in English. Strong analytical, problem-solving, and strategic planning capabilities. This role is only open for Saudi nationals. Additional Information