Key Account Manager SMB

Job description

**🪐 Discover our galaxy** Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different: - A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! 🪐 *At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.* **Explore your future career 🔭** As our new **Key Account Manager (SMB)**, you will be responsible for the local deployment, adoption, and growth of SMB accounts within France. You will join a dynamic team where your mission is to activate use cases and grow the local footprint by "spidering" into accounts to engage local stakeholders. Reporting to the **Head of SMB Account Management**, you will ensure smooth account rollouts and drive revenue through BU activation and usage-based growth. ### Key responsibilities ✨ - **Execute** detailed account plans and perform tactical action follow-ups to ensure consistent account development. - **Identify** and engage key stakeholders including HR, Procurement, and Hiring Managers to expand Malt's presence. - **Support** client pilots and first projects to ensure successful adoption and long-term platform loyalty. - **Run** structured prospection within existing accounts to detect and capture new business unit-level opportunities. - **Conduct** local qualifications to assess pains and needs, accurately documenting all data in the CRM. - **Deliver** compelling value pitches and product demos adapted to the local context and specific client use cases. - **Coordinate** with local vendors, MSPs, and internal teams to resolve operational issues and monitor delivery performance. ### About you 🧑‍🚀 - **High-level education**, ideally in Business, Management, or a related field. - **Relevant experience (3+ years after diploma)** in account management or sales development, with a proven ability to manage high-volume activity and follow-up. - **Native level** proficiency in **French** and **strong English** to operate within our European organization. - **Strong command** of sales methodologies such as MEDDIC and professional objection handling techniques. - **Analytical mindset** with the ability to maintain pipeline hygiene and provide accurate forecasting inputs. ### How to join the mission? 🚀 - **First call with**our Talent Acquisition Partner, to better understand your background, aspirations, and answer any questions you may have. - **Interview with your future manager,** [**Pierre**](https://www.linkedin.com/in/pbataille/), to delve into your experience and the specifics of the role. (45-60 minutes) - **Business case** in order to assess your technical skills in account planning and local prospection strategy. - **Final interview** with [Jihane](https://www.linkedin.com/in/jihanee/) to discuss Malt’s long-term vision and how you fit into our strategic growth.