Key Account Manager - TG Wholesale

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Manager – TG Wholesale based in the United States.** The Key Account Manager will drive customer retention and revenue growth across an established portfolio of wholesale accounts. This role focuses on building long-term strategic partnerships, identifying new business opportunities, and expanding customer relationships across product categories. You will serve as a trusted advisor to key clients, understanding their business needs and recommending tailored solutions that support their goals. With significant autonomy, you will develop account strategies, negotiate commercial terms, and lead initiatives that improve account performance. You will use customer insights, data analysis, and revenue forecasting to identify opportunities and manage retention risks. Working closely with cross-functional teams and senior leadership, you will help enhance the customer experience and shape business growth strategies. This opportunity is ideal for a strategic sales professional who combines strong relationship management, commercial judgment, and a proactive approach to account development. ### Accountabilities - Account Retention and Relationship Management - Act as the primary strategic advisor for assigned key accounts, developing and implementing retention strategies aligned with business objectives. - Build and strengthen relationships with executive stakeholders and key customer contacts. - Identify customer satisfaction and retention risks, exercise independent judgment, and implement mitigation plans. - Proactively address customer needs to strengthen loyalty and support long-term partnerships. - Category Growth and Cross-Selling - Assess customer business challenges and recommend solutions from the available product and service portfolio. - Lead cross-selling and upselling initiatives to increase account value and expand category penetration. - Negotiate pricing and commercial terms within established guidelines. - Identify new category opportunities and develop business cases to support account expansion. - Strategic Planning and Execution - Develop and execute strategic account plans that align customer objectives with revenue and growth targets. - Analyze account performance, customer insights, and market information to guide commercial decisions. - Forecast, monitor, and report on key metrics, including revenue growth and account expansion. - Adjust strategies proactively to address performance gaps and capitalize on emerging opportunities. - Collaboration and Internal Alignment - Represent customer interests internally and prioritize competing needs using sound commercial judgment. - Partner with cross-functional teams to influence product development, marketing initiatives, and service improvements. - Lead strategic account reviews and present account health, retention risks, and growth plans to senior leadership. - Leadership and Strategic Partnership - Serve as a thought partner to customers, sharing relevant industry insights and best practices. - Mentor and support sales and account management colleagues in strategic selling and customer retention. - Contribute to cross-functional leadership initiatives designed to improve customer experience and strengthen retention. ## Requirements - Education: Bachelor’s degree in Business, Sales, Marketing, or a related field. - Professional Experience: At least 5 years of experience in strategic account management, enterprise sales, or customer success, with a focus on customer retention and account growth. - Wholesale Experience: Previous experience in wholesale is preferred. - Strategic Account Management: Demonstrated success managing large, complex accounts, exercising independent judgment, and delivering revenue growth. - Business Planning: Ability to independently develop, implement, and adapt strategic account plans based on customer objectives and performance insights. - Sales and Negotiation: Strong consultative selling, cross-selling, upselling, negotiation, and commercial decision-making skills. - Analytical Skills: Ability to interpret customer data, forecast revenue, monitor account performance, and identify growth opportunities. - Communication: Excellent interpersonal, presentation, and relationship-building abilities, including confidence engaging with executive-level stakeholders. - Leadership and Collaboration: Ability to influence cross-functional teams, advocate for customers, mentor colleagues, and work effectively with minimal supervision. ## Benefits - Medical, Dental, and Vision Coverage: Eligible beginning on the first day of the month following the start date. - 401(k) Retirement Plan: Retirement savings plan with a company contribution. - Flexible Benefits: A range of benefits to choose from based on individual needs. - Employee Discount: Generous discounts on eligible products. - Paid Time Off: Vacation and personal time. - Paid Holidays: Designated holidays off with pay. - Tuition Reimbursement: Financial support for eligible educational expenses. - Daily Pay: Access to up to 50% of earned pay through the Daily Pay program. - Work Arrangement: Remote position within the United States. ##