Key Account Officer

Job description

A Key Account Officer manages and nurtures high-value client relationships, acts as the primary point of contact, negotiates contracts, drives retention, and aligns internal company teams to fulfill client needs and business goals. Requirement: 5 CXC Subjects, including Mathematic & English. 1-2 Years Experiences in the same filed. Diploma or Certificates. Key Responsibilities; Client Relationship Management Build and maintain long-term, trusting relationships with assigned key accounts. Serve as the primary, go-to point of contact for client inquiries, requests, and concerns. Understand client goals, business needs, and pain points to propose tailored solutions. Prevent client attrition and protect accounts from competitors. Sales & Contract Operations Negotiate, and implement proposals for contracts and agreements. Identify organic growth opportunities, cross-selling, and up-selling within existing portfolios. Develop strategic account plans and forecasts to hit revenue targets. Monitor account billing accuracy, receivables, and timely payments. Internal Coordination & Support Bridge communication between key clients and internal departments (sales, logistics, marketing, finance). Ensure goods and services are delivered correctly and on schedule. Resolve client complaints and disputes quickly and professionally. Track and analyze customer metrics, data trends, and performance scorecards.