Key Account Specialist

Job description

Job Description This role is based in the Philippines. Role Purpose: The Key Account Specialist serves as the primary point of contact (POC) for Oncology Sub-D management, taking ownership of the scope, working in close collaboration with the Business Unit, and reporting to the Key Account Manager. The role provides administrative, coordination, and execution support to the Key Account Manager and Business Unit in managing contracted sub-distributors. The role ensures effective coordination between the organization's internal departments and sub-distributor partners to support timely processing, sales and distribution monitoring, account management activities, and the achievement of the organization’s sales and operational objectives. Primary Activities and Responsibilities include but are not limited to: Account Management Build and maintain business relationships with relevant key account executives, ensuring alignment with the organization’s business objectives and position. Develop a strong understanding of the account’s order receipt and fulfillment process to ensure alignment with the organization's transaction-specific requirements (for example, regular commercial sales, Financial Patient Program sales, and government grant sales). Lead sell-in and sell-out monitoring and analysis to manage monthly sales performance and maintain appropriate inventory levels. Monitor product movement and stock utilization by inventory type to ensure timely and appropriate replenishment. Ensure the timely preparation, validation, and submission of monthly rebates and accruals. Conduct quarterly business reviews with assigned accounts. ZPC Distribution & Supply Chain Management Develop a strong understanding of distributor’s order processing and delivery systems, including delivery requests, fixed delivery schedules, wall-to-wall counts, etc. Ensure that orders and deliveries are properly coordinated at all times, taking into account ZPC fixed delivery schedules and required internal approvals (e.g. Discount Authorization Form or DAF Approval). Help minimize the risk of potential RUDs by facilitating requests for necessary DAF amendments, such as those related to short-dated stocks or batch nominations, to reduce returns. Ensure delivery issues and other operational concerns are identified promptly and addressed appropriately. Track and monitor inventory levels across each sub-distributor depot, as applicable, to ensure product availability at all times. Coordinate with the organization's Finance and Zuellig Treasury and Cash departments to monitor rebate check release, issuance, and routing.Conduct CRM and events-related training for new hires and provide refresher sessions for all Business Units (BUs), including Veeva Engage usage. Manage Internal & Key Account Relations Liaise and collaborate with the Business Unit Director and relevant sales and marketing leads to understand the organization’s brand strategy and priorities and ensure alignment with sub-distributors and key accounts. Liaise and collaborate with the Commercial Operations Director and Affordability Solutions Manager to understand the organization’s Financial Patient Program design, mechanics, and processes, including their implications for sub-distributor order management, inventory monitoring, stock replenishment, rebate processing, and related financial obligations. Coordinate, facilitate and/or provide appropriate engagements such as Top-to-Top meetings, and business reviews Lead cross-functional coordination to resolve key account issues and concerns Lead the identification and resolution of process effectiveness and/or efficiency opportunities Contract Management & Compliance Draft contracts and amendments for sub-distributors and coordinate legal approval and implementation. Ensure all required certificates and forms are provided to stakeholders, including certificates of sub-distributorship, NDAs, and other business documents. Ensure completion of required refresh or re-certification activities for third-party due diligence (for example, Aravo), supplier privacy assessments for third parties, and other relevant compliance requirements such as annual FCPA training, as applicable. Support compliance with company policies, pharmacovigilance reporting, and regulatory requirements. Ensure contract management sharepoint (e.g. Contract Vault) are updated and all required documentation is properly filed. Data Management, Tracking & Reporting Maintain relevant key account data. Monitor and ensure timely submission of distributor reports and other required data and documentation Ensure accurate inventory monitoring, reconciliation, and replenishment. Monitor and ensure the timely processing of payments and rebates. Develop and maintain dashboards to manage key account data, track performance, generate insights, and support decision-making. Key Relationships Internal: Country Leadership Team, Marketing, RA, EA, Supply Chain, Finance External: Sub-Distributor Executives / Owners, Sub-Distributor Dept. Heads/Personnel, Zuellig Pharma CBM, Zuellig Pharma Personnel Key competencies, skills & experiences: Business Savviness Communication Systems expertise Project Management Problem Solving Execution Excellence Entrepreneurship Networking and Partnerships Ownership & Accountability Required Qualifications: Education: Graduate of a 4-year College Course Languages: Excellent oral, written, and presentation skills in English and Filipino. Experience: At least 3 years of relevant experience in sales and/or account management; · Experience in pharmaceutical operations is preferred · Strong organizational and administrative skills · Strong communication and interpersonal skills. · Proficient in Microsoft Office applications. · Detail-oriented and able to manage multiple tasks simultaneously. · Excellent track record Required Skills: Account Management, Account Management, Brand Strategy, Business Relationship Building, Contract Management, CRM Account Management, Customer Relationship Management (CRM) Utilization, Dashboard Creation, Data Analysis, Data Management, Decision Making, Detail-Oriented, Digital Management, Interpersonal Relationships, Inventory Management, Inventory Tracking, Multitasking, Office Applications, Order Processing, Regulatory Requirements, Sales Quotes, Sales Reporting, Service Scheduling, Supply Change Management, Teamwork {+ 2 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 09/25/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.