Key Holder, Full-time - Versace Galleria - Houston, TX

Job description

GV-OUTLET Houston Premium Position reports directly to the General Manager. Responsibilities include: Be a Brand Ambassador by providing an exceptional client experience. Embrace and promote our Retail Excellence Program with our clients and staff alike Meet & exceed sales goal targets (daily, monthly, yearly) Meet & exceed targets for client data capture Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV) Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance Support the team in generating new client relationships while maintaining those that are existing Open and close consignments Process returns and exchanges Ability to communicate effectively & build strong partnerships with clients, peers, and management Develop business driving initiatives, contests and events Handling customer's repairs and advising clients about best fit of pieces Experience & Key Competencies: Minimum of two years’ experience in retail environment – luxury experience preferred. Full understanding of specialty retail, including how to effectively clientele. Computer skills including operation of retail point of sale system, Word, Excel and email. Ability to thrive within a high paced environment, multi-tasking with ease while maintaining a balance of daily responsibilities. A positive, outgoing, high energy personality that is entrepreneurial and sales focused. — Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.