Key Lead (Greater Toronto Area) - Future Opportunities

Job description

As a Key Lead at Knix, you create a warm, inclusive, and confidence-building experience for every customer and know how to cater towards our customer’s unique needs. You bring the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the floor and in fitting rooms, setting the standard for how the team shows up for our customers. You’re comfortable leading in real time - supporting your teammates, confidently navigating a fast-paced environment at peak hours, and fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you build customer loyalty, elevate the in-store experience, and drive consistent performance. Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career! ### What's in it for you (Benefits & Perks) - **Competitive Pay** - Base Salary plus Monthly Bonus, with performance based pay increases. - **Product Discounts** - Generous Discounts on your favourite Knix products and Gratis Program - **Health** - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions - **Work Environment** - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work - **Career Advancement** - Knix keeps growing and we love to promote from within! ### About You - You’re a Knix Ambassador - inspired by our mission, and driven to translate your love for our brand into measurable growth. - You take ownership of your team’s success - you're a team player who proactively coaches, challenges, and inspires your peers to exceed their targets and deliver first-class customer experiences. - You thrive in a fast-paced environment, adapt quickly to change, and make confident decisions on the spot. - You have an understanding of sales targets and KPIs (such as traffic, CVR, AOV, UPT), and can translate insights into clear and impactful actions on the floor. - You understand the vulnerability of fitting rooms and naturally make others feel comfortable, confident, and supported. - You aren't just a leader; you’re a closer. You have a deep love for the brand mission, and you express that love by driving the metrics that allow us to grow. - You’re comfortable handling difficult customer-facing conversations and addressing team performance issues with honesty and care. - You’re passionate about career growth - you treat feedback as a tool to success and proactively look for opportunities to elevate your performance. ### The Opportunity - Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers, leading by example in how we show up on the floor and in fitting rooms. - Coach and develop Sales Associates in the moment, reinforcing strong behaviors while maintaining a positive, motivating, and fun working environment. - Dominate your assigned selling periods. You’re responsible for the 'pulse' of the floor, using real-time data and KPIs to coach associates on the fly and ensure we never leave a sale on the table. - Actively listen to customers' unique needs and guide them to the right Knix products, including bra fittings, to ensure they leave confident and with the perfect fit. - Stay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customers. - Confidently navigate challenging interactions with team members and customers, de-escalating situations calmly and constructively. - Support staff training, visual merchandising, and general operational needs as required. ### Qualifications - 2+ years’ experience in an apparel or lifestyle retail brand environment is preferred. - Proven experience in a lead or senior role. - Ability to lead, coach and motivate a team to drive business results while delivering an exceptional customer experience. - Demonstrated ability to use KPIs and sales insights to support real-time decision-making and drive stronger results during peak hours. - Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers. ### Eligibility Requirements - Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older. - Ability to lift and handle packages weighing up to 25lbs. - Ability to move efficiently through the store for long periods of time and as needed for an entire shift. - Flexible to work 15 to 20 hours per week, up to 29 hours during peak, with availability to work evenings, weekends, and holidays. ### Compensation - $22.70 CAD per hour ### Timeline We continue to grow and are getting ready for future openings. We will reach out to suitable candidates as roles become available. We appreciate your interest in Knix!