Key Major Accounts

Job description

Join a high-performing team and play a key role in supporting Rexel’s major commercial customers. Rexel Adelaide is looking for an experienced and customer-focused Key Major Accounts team member to join our internal sales team. This role is ideal for someone who enjoys building strong customer relationships, managing key accounts and working closely with an external sales team. You will be the key point of contact within the branch for our Territory Sales Managers (TSMs), ensuring our major customers receive a consistent, professional and high-quality service. Working across our commercial customer base, you will support clients in the data and communications and electrical sectors, helping them with product solutions, quotations, orders and ongoing account requirements. This is a full-time, Monday to Friday opportunity, with occasional Saturday morning work. Saturday shifts will generally be four hours and will be paid as overtime. A typical day will involve Working closely with our TSMs, customers and branch team, your responsibilities will include: Acting as the key branch contact for designated major accounts and supporting the TSMs who manage those relationships Building and maintaining strong relationships with commercial customers across the electrical and data and communications sectors Preparing accurate and competitive quotes in a timely manner Processing customer orders and ensuring they are managed through to completion Responding to customer enquiries via phone, email and other communication channels Providing product information, availability, pricing and order updates Following up quotes and identifying opportunities to convert enquiries into sales Managing customer expectations and resolving issues professionally and promptly Maintaining accurate customer and sales information in relevant systems (PRONTO) Providing exceptional customer service and a high level of account support Contributing to a positive, collaborative and safety-focused branch culture We are looking for an experienced sales professional who is confident managing customer relationships and understands the importance of responsive, accurate and reliable account service. About you: Demonstrated experience in sales, internal sales, account management or a customer-focused commercial role Confident communicating with customers by phone, email and in person Commercially minded, with a strong focus on achieving sales outcomes Organised and able to manage multiple customer requests, quotes and orders Responsive, proactive and committed to following through on customer requirements Customer-focused, with a genuine desire to deliver an exceptional experience A team player who enjoys working collaboratively in a busy environment Motivated to learn and develop your product and industry knowledge Previous experience in electrical wholesale, data and communications, industrial products, building supplies or a related industry would be highly regarded. However, we are also open to applicants from outside the industry who have a strong sales background, proven account management experience and the ability to quickly learn technical products and customer requirements. Why join Rexel? We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance. Genuine career opportunities Access to SkillUp learning platform Global business Committed to a making a sustainable future possible We are passionate about being a genuinely diverse and inclusive business. Paid parental leave We are proud of our “Women in Rexel” program. Chance of global mobility if desired, with more than 1,900 branches across 21 countries. We have a ‘top of the range’ rewards and discounts platform called KUDO$ Wellbeing support program and birthday leave! We welcome applications from women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds. #powerupyourcareer Rexel Electrical Supplies, a part of Rexel Australia is a worldwide expert in distributing electric and energy-efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries worldwide that improve the comfort, safety and security of our customers’ homes, businesses, and industries .