Knowledge Management Consultant

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: About the Role Epiq Advisory for Law Firms is seeking a Forward Deployed Legal Engineer to help law firm clients redesign legal work through practical process improvement and AI-enabled workflows. This is a hands-on, client-facing role for someone who understands how lawyers work, can diagnose inefficient processes, and can translate legal needs into usable AI agents, automations, and workflow solutions. The ideal candidate will have a JD or comparable legal training, strong legal-domain fluency, and hands-on experience creating AI agents and working with large language models in applied legal or professional services settings. This role works closely with the AI Enablement team and intersects with Epiq Advisory’s Data Modernization, Document Management, Knowledge Advisory, and Change Enablement teams. It requires the ability to work directly with lawyers, knowledge professionals, legal operations teams, and technical delivery partners to identify high-value use cases, design agentic workflows, document requirements, test outputs, and guide adoption. The Forward Deployed Legal Engineer will help clients move from AI experimentation to practical, governed, workflow-aligned use cases that deliver measurable value. Key Responsibilities Legal Workflow Design & AI Agent Enablement Work directly with law firm clients and Epiq Advisory teams to understand legal workflows, pain points, handoffs, and goals, then translate them into practical process improvements and AI-enabled solutions. Identify, prioritize, and document legal AI use cases Create, configure, and refine LLM-based workflows, AI agents, prompts, evaluation criteria, and human-in-the-loop review steps tailored to legal work. Work hands-on with large language models, agent frameworks, retrieval patterns, and legal workflow context to turn concepts into usable prototypes and delivery-ready designs. Partner with AI Enablement and technical resources to define requirements, data inputs, integrations, permissions, and workflow logic without needing to personally write production code. Prototype concepts using available AI, automation, and no-code or low-code tools, gather feedback from users, and help convert the strongest ideas into client-ready solutions. Map current-state and future-state workflows, identify bottlenecks, and recommend process changes that make AI adoption practical, defensible, and measurable. Coordinate across Data Modernization, Document Management, Knowledge Advisory, and Change Enablement workstreams so AI agents are grounded in trusted content, aligned to system realities, and supported by effective adoption plans. Legal-Centric Problem Solving Partner with lawyers, paralegals, knowledge professionals, and legal operations teams to surface the real problem behind the stated request. Apply legal training and legal-domain understanding to design workflows that fit how legal work actually gets done. Establish evaluation criteria and quality benchmarks appropriate to legal contexts, where accuracy, defensibility, and explainability matter. Define and track adoption, usage, and value-realization metrics tied directly to client outcomes. Security, Confidentiality & Governance Work with the Data Modernization team to align AI agents and workflows with secure data foundations, trusted knowledge sources, confidentiality requirements, and privacy expectations for privileged legal information. Design solutions that respect client governance, data-residency, retention, and access-control requirements. Collaborate with Document Management and Knowledge Advisory teams to connect AI use cases to firm content, document repositories, metadata, search, retrieval, and knowledge governance. Document architecture, data flows, and decisions to support client security review, audit, and risk management. Practice Development & Growth Capture repeatable patterns from client engagements into reusable workflow maps, agent designs, prompt libraries, playbooks, templates, and enablement materials. Shape practical approaches within proposals, SOWs, and client presentations in collaboration with AI Enablement, practice leads, and technical delivery teams. Contribute to business development by demonstrating how legal process improvement and AI agents can create measurable client value. Stay current on the legal industry, emerging AI capabilities (including agentic workflows), and evolving best practices in legal technology. Work with Change Enablement colleagues to translate agentic workflows into adoption plans, role-based enablement, and feedback loops that help lawyers and business professionals use new capabilities confidently. What We’re Looking For Law Degree strongly preferred, with meaningful experience in a law firm, corporate legal department, legal operations, knowledge management, innovation, or legal technology environment. Hands-on experience creating AI agents and working with modern large language models, including prompting, retrieval-augmented generation concepts, evaluation, workflow orchestration, and practical application to legal work. Ability to collaborate effectively with AI Enablement, Data Modernization, Document Management, Knowledge Advisory, and Change Enablement teams on integrated client solutions. Experience improving legal or professional services processes through workflow analysis, requirements gathering, process mapping, automation, knowledge management, or operational redesign. Ability to work directly with lawyers and other non-technical users to uncover needs, test concepts, translate feedback, and drive practical adoption. Understanding of law firm culture, legal workflows, and the operational and risk pressures that shape how legal professionals adopt technology (or a strong track record of rapidly building domain expertise in a specialized field). A strong grasp of data security, confidentiality, and privacy, and the judgment to apply it in high-stakes, sensitive environments. Excellent written and verbal communication skills, with the ability to translate between technical and legal audiences. A practical improvement mindset: comfortable with ambiguity, biased toward action, and energized by helping clients turn new AI capabilities into usable legal workflows. About Epiq Advisory for Law Firms Epiq Advisory for Law Firms is a professional services practice helping law firms and corporate legal departments in the US, UK, and Canada navigate strategic transformation. Our advisory work spans knowledge management, AI and emerging technology, data modernization, search and experience management, and operational improvement, delivered by practitioners with deep legal industry expertise. Epiq is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Must be authorised to work in the United Kingdom for any employer. #LI-JM1 #LI-Remote Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits. Epiq Leadership Compass Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.