Knowledge Management Coordinator (Entry-Level)

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Job Brief This role is responsible for maintaining business development and marketing content, including proposal responses and other marketing materials, and for generating new content and deliverables. The role identifies best practices for marketing, business development, and sales processes and systems, and provides related training, guidance, and procedures. The role also coordinates across the business to develop solutions and knowledge centers that support intelligence sharing, and leverages data systems to support proposal strategy and broader business strategic planning efforts. Responsibilities and Duties Update employee information including license information and project experiences to ensure consistency with all the employees connected to the projects Collaborate with Marketing and bid teams and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines Update project profiles content and data including description summaries and metadata essential to searching and reporting Update and maintain opportunity record and proposal libraries post submission Modify and create SharePoint site pages, libraries, and other site applications Update and maintain links, add new content to libraries as requested Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed Maintain current processes and incorporate documentation updates as required Escalate and analyze identified issues and concerns to the Team Lead for timely resolution. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Support selected simple process improvement initiatives to streamline processes across platforms Performs direct knowledge management related tasks or requests for information from others. Assembles and organizes content for knowledge management libraries. Qualifications Bachelor’s Degree in Marketing , Business, IT, or other similar courses At least 1 year of relevant professional experience in a corporate environment, outsourcing, shared services, or other similar models Intermediate proficiency in MS Office tools and experience with O365 and SharePoint site development Experience with CRM systems administration, such Salesforce is preferre d Attributes Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) Ability to effectively communicate within a varied audience and internal and external customers. (Communication) Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service) Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.