Knowledge Management Platform Engineer

Job description

Join our mission to transform knowledge management in the organisation through innovative technology. The Knowledge Management Platform Engineer bridge the gap between technical infrastructure and user-centric content design, making it effortless for our organisational teams to store, discover, and share enterprise knowledge. The engineer designs, implements, and maintains our enterprise-wide documentation and collaboration ecosystem, which comprise of Knowledge Hubs and Wikis, Communications and Messaging, Content Collaboration, and AI-assisted platforms. In this role, you are also responsible for the technical health of these platforms, ensuring they are secure, scalable, and highly performant. ### Responsibilities - Engineer Knowledge Management Platforms that organize and share the organization's critical information to: - Improve information retrieval efficiency - Retain organisational knowledge and expertise - Enhance decision-making with reliable records - Boost collaboration through information sharing - Design and integrate AI and automation into Knowledge Management workflows to enhance knowledge sharing, and foster knowledge growth. - Apply DevOps practices (e.g. CI/CD) to automate deployments and workflows, improving efficiency, product quality and on-boarding speed. - Build analytics pipelines and observability dashboards to monitor the platform health, applying SRE principles to improve uptime and responsiveness. - Partner with cross-functional teams to enhance the collaboration experience, drive feature enhancements, and explore emerging technologies like AI and automation. ### Requirements - A degree or professional qualification in Computer Engineering, Computer Science, Knowledge Management or related field - Proficiency with scripting languages and tools (e.g., Git, Terraform, Javascript, PowerShell, Bash, Python) and working with REST APIs for platform integration and data automation. - Deep understanding of identity management, SSO integrations, and complex permission hierarchies (Azure AD/Entra ID). - Strong understanding of knowledge management principles, including content lifecycle, UI/UX for internal wikis, and taxonomy design. - Exposure to reliability engineering practices, including SLOs, error budgets, and capacity planning ### Preferred Soft Skills - Good verbal and written communication skills to translate technical capabilities into clear guidelines for non-technical employees. - A detail-oriented approach to restructuring messy, unorganized data into intuitive, clean systems. ### Why join us? At CSIT, you will: - Build and operate platforms that supports Singapore's national security missions. - Work with talented engineers who take pride in operational excellence, collaboration, and innovation. - Be empowered to experiment, improve, and scale modern technologies securely. - Have opportunities to deepen your expertise DevOps, SRE practices, and secure platform engineering at scale.