Knowledge Management Specialist

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn. We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts. **Position Summary:** We are seeking a highly organized and detail-oriented Knowledge Management Specialist / SOP Creation Specialist to join our Operations team. This role will be responsible for supporting the development, documentation, and maintenance of Standard Operating Procedures (SOPs) as well as ownership of the operations knowledge base platform to enable consistent execution of business processes across the organization. The ideal candidate is a motivated self-starter with strong writing skills, a keen eye for detail, and an interest in operational excellence. **Salary Range:** $60,000-$70,000/year, based on experience + bonus potential **Location - Greenwood Village, CO.** 4 days in office, 1 day remote **Responsibilities:** - **SOP Development & Maintenance:** Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility. - **Playbook Creation & Maintenance:** Support operations leaders in creating and maintaining role-specific playbooks. - **Process Documentation:** Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps. - **Governance & Version Control:** Maintain version history, approval records, and ensure alignment with compliance and internal standards. - **Knowledge Management:** Contribute to building and organizing a centralized repository for SOPs and related operational documents. - **Cross-Functional Collaboration:** Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices. - **Continuous Improvement:** Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes. **Requirements**: - **Education & Experience** – Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience), plus 1–2 years in operations, documentation, or knowledge management. - **Documentation Expertise** – Demonstrated ability to develop and maintain SOPs, playbooks, process maps, and other structured documentation. - **Tools & Systems** – Proficiency with **Microsoft Office, Google Workspace, and process mapping tools** (e.g., Lucidchart, Visio, Miro); familiarity with project management platforms (e.g., Asana, Jira, , Smartsheet). - **Communication Skills** – Proven ability to simplify complex processes through clear written and verbal communication, following style guides or templates. - Organization & Prioritization – Strong organizational skills with the ability to *manage* multiple projects in a fast-paced environment while maintaining attention to detail. **Preferred Qualifications:** - Familiarity with knowledge management platforms or content management systems. - Understanding of SOP frameworks, documentation standards, or compliance-driven documentation requirements. - Experience supporting process improvement initiatives or contributing to operational efficiency projects. - Familiarity withtaxonomy design and content tagging to improve searchability. - Experience applying version control and governance frameworks (e.g., maintaining approval workflows, audit trails). **Success Measures:** - SOPs are developed and maintained in alignment with organizational standards. - Processes are documented in a clear, consistent, and accessible format. - Cross-functional stakeholders report improved efficiency and consistency in execution. - The role contributes to building a culture of operational discipline and continuous improvement. **Benefits:** - Medical, Dental, Vision insurance - Virtual Doctor Visits with $0 Co-Pay - Life Insurance (company paid) - Short Term Disability Insurance (company paid) - Long-Term Disability Insurance (company paid) - Flexible Time Off (FTO) - Paid Holidays - Paid Time to Volunteer - Flex Spending Account (FSA) - 401K Plan (with an awesome employer match!) - Employee Assistance Program - Employee Discounts Program **#LI-Hybrid** **Equal Opportunity Employer** EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at [](https://www.everdriven.com/)