Knowledge Management Specialist

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: The Document Coordinator is responsible for maintaining the company’s Knowledge Base by conducting regular reviews and updates of policy and procedural documentation. This role works closely with the Process Analysis Team to transform operational knowledge into clear, structured, and accessible documentation that supports standardization and training across the organization. The Document Coordinator ensures that all documentation is accurate, up to date, and aligned with organizational standards, while also leveraging AI tools to enhance documentation quality, consistency, and efficiency. This role demonstrates strong autonomy and quality ownership by independently producing high-quality knowledge assets, proactively refining content to deliver near-final SOP products that require minimal QA intervention. In collaboration with UX team members, the Document Coordinator supports effective knowledge dissemination through SharePoint, ensuring that content is easy to find, understand, and apply Compensation range: $1,050 - $1,200 Responsibilities include, but are not limited to: • Apply templates, standards, and formatting guidelines consistently • Partner with the Process Analysis Team to document new or updated processes • Capture explicit and tacit knowledge from stakeholders and subject matter experts • Independently produce high‑quality knowledge assets requiring minimal QA revisions • Translate operational workflows into clear and structured documentation • Conduct scheduled reviews to ensure documentation accuracy, relevance, and completeness • Initiate and drive documentation conversations to ensure timely information gathering • Create, update, and maintain formal policy documents and standard operating procedures • Research and implement tools that enhance documentation efficiency and engagement • Maintain document categorization, tagging, and version control • Publish and manage documentation within SharePoint for usability and accessibility • Use AI tools to support drafting, editing, synthesis, and standardization with human validation • Gather feedback and continuously improve documentation quality and usability • Support training and onboarding documentation needs Requirements: • High attention to detail and accuracy • Strong ownership of work quality • Proactive communication and follow‑up • Ability to interpret and document complex processes • Information organization and structuring • Version control and document governance • Content standardization and consistency • 2+ years of experience creating and maintaining SOPs, policies, or procedural documentation • 2+ years of experience working with knowledge management systems, preferably SharePoint or a similar repository • Bachelor’s degree in Technical Writing, Communications, Knowledge Management, Business Administration, or a related field, or equivalent professional experience • Software and Tools: ◦ Microsoft 365 Business Standard ◦ Microsoft SharePoint ◦ Microsoft Teams ◦ Microsoft Visio ◦ Workday ◦ Zendesk ◦ AI‑assisted writing and research tools such as Microsoft Copilot or similar Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.