Knowledge Management Specialist (Trodo SIA / Latvija)

Job description

Role description: The Knowledge Management Specialist creates, structures, and maintains clear, accurate, and user-friendly knowledge content for internal teams and customers. The role helps ensure information is consistent, up to date, easy to find, and suitable for both people and AI-powered self-service tools. Responsibilities: Turn operational workflows, technical processes, and policies into clear, user-friendly documentation. Maintain and improve knowledge bases, FAQs, SOPs, procedure guides, and Help Center content. Define and maintain documentation standards, templates, version control, and review processes. Regularly review existing content to identify gaps, outdated information, and inconsistencies. Structure content for different audiences, including internal teams, customers, chatbots, and Generative AI tools. Use self-service metrics and feedback to prioritize content improvements. Collaborate with subject matter experts to ensure documentation is accurate and useful. Requirements Experience in knowledge management, content management, technical writing, customer experience, process documentation, or a related field. Hands-on experience creating and maintaining knowledge bases, SOPs, FAQs, procedure guides, or Help Center content. Strong ability to turn complex information into clear and structured content. Understanding of knowledge management, self-service, and customer experience principles. Ability to adapt content for internal teams, customers, and AI-powered tools. Strong editing, proofreading, and quality assurance skills. Structured, detail-oriented, proactive, and comfortable managing several priorities. Confident working independently and collaborating with subject matter experts. Excellent written English. What we offer Base salary 2100-2300 EUR gross Extended health insurance Flexible benefits (extra holidays or paid GYM) Growth & development opportunities Employee Purchase Program Mental health support program Fruits (and ice cream during summer), and refreshments in the office Family-friendly workplace Celebrations of employee's important life moments Team buildings and corporate events Trodo was founded in Norway in 2013 by two young IT enthusiasts (and brothers) and an experienced rally and car maintenance veteran. The synergy of their combined 100 years of life experience laid the foundation for an automotive e-commerce startup that has helped set the standards for the automotive e-commerce market in Europe. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer. Find out more about work and life at Trodo! Stay connected with us on our official platforms: Love Trodo (Life at Trodo): Facebook | Instagram | LinkedIn Trodo Official Accounts: Facebook | Instagram Don't forget to Like & Follow to stay updated!