Korean and Japanese Player Support Tier1 (Part-Time Option Available)

About the role:- Support customer service operations in Korean and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.- Perform language translation and proofreading where necessary.- Respond and support players with issues via chat and email, including but not limited to password resets and more.- Business hours 10:00 - 19:00- Support 365 days a year including weekends and holidays (shifts)*Change the above points based on project requirementsRequirementsRequirements:- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.- Effective in Native written communication skills in Korean and Japanese.- Japanese (N1)- Able to deliver excellent customer service via email and chat.- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)- Able to solve and analyze information accurately with appropriate speed and within guidelines.- Team player mentality.- This position is only for applicants residing in Japan with a valid working visaWorking Conditions:- Office location: Yotsuya, Shinjuku- Working hours: 10:00 - 19:00BenefitsBenefits- Collaborating with people creating innovative interactive entertainment.- Dynamic and entrepreneurial culture.- Video games focused environment.- Contract Employee*Permanent employee promotion is available.- Trial period: 3 months / No change in conditions.- Up to 50,000-yen reimbursement or train pass.

About the role:

- Support customer service operations in Korean and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

- Perform language translation and proofreading where necessary.

- Respond and support players with issues via chat and email, including but not limited to password resets and more.

- Business hours 10:00 - 19:00

- Support 365 days a year including weekends and holidays (shifts)

*Change the above points based on project requirements

Requirements

Requirements:

- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.

- Effective in Native written communication skills in Korean and Japanese.

- Japanese (N1)

- Able to deliver excellent customer service via email and chat.

- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)

- Able to solve and analyze information accurately with appropriate speed and within guidelines.

- Team player mentality.

- This position is only for applicants residing in Japan with a valid working visa

Working Conditions:

- Office location: Yotsuya, Shinjuku

- Working hours: 10:00 - 19:00

Benefits

Benefits

- Collaborating with people creating innovative interactive entertainment.

- Dynamic and entrepreneurial culture.

- Video games focused environment.

- Contract Employee*Permanent employee promotion is available.

- Trial period: 3 months / No change in conditions.

- Up to 50,000-yen reimbursement or train pass.

Who we are Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development. Discover opportunities in Asia, North America, South America, Europe and beyond. Experience our side of life, for more information, visit side.inc

Who we are

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets.

Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development. Discover opportunities in Asia, North America, South America, Europe and beyond.

Experience our side of life, for more information, visit side.inc