Work at DaCodes!We are a high-impact software and digital transformation firm.For 10 years, we have created solutions focused on technology and innovation thanks to our team of nearly 300 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients across LATAM and the United States, achieving outstanding results.At DaCodes, you will have the opportunity to accelerate your professional development, work on diverse projects across different industries, and contribute to the design, implementation, and optimization of cloud infrastructures.Our DaCoders have a significant impact on the success of our business and our clients. You will be the expert participating in our projects and will have access to disruptive startups and global brands.Interested?We are looking for a Senior Kubernetes Technical Support Engineer to join a highly technical team supporting an enterprise AI vision platform running on Kubernetes and used for video analytics.This is a hands-on Tier 2 / Tier 3 technical support role focused on investigating and resolving complex issues across Kubernetes deployments, software, infrastructure, networking, hardware, and configuration.You will work directly with enterprise customers during troubleshooting sessions, reproduce customer environments, investigate complex incidents, and collaborate closely with Engineering to identify root causes and drive product issues to resolution.This position is ideal for an engineer who combines strong production Kubernetes knowledge with excellent troubleshooting, customer-facing communication, and the ability to independently investigate complex technical problems.RequirementsRequired Profile2+ years of professional Technical Support experience, preferably providing Tier 2 / Tier 3 support for technical or enterprise software products. Non-negotiable.Strong, hands-on Kubernetes experience in production environments. Non-negotiable.At least one relevant Kubernetes or Cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent. Non-negotiable.Strong troubleshooting capabilities across software, infrastructure, networking, and distributed environments. Non-negotiable.Strong written and verbal English communication skills, with the ability to participate effectively in customer-facing technical conversations. Non-negotiable.Experience working directly with customers in a technical capacity.Ability to independently investigate ambiguous or complex technical issues and drive them toward resolution.Experience collaborating with Engineering teams on escalations, technical investigations, and product issues.Ability to clearly communicate highly technical concepts, findings, workarounds, and resolutions to customers and internal stakeholders.Strong analytical thinking, ownership, organization, and problem-solving skills.Technical SkillsStrong practical knowledge of:Kubernetes in production environments.Containerized applications and container troubleshooting.Kubernetes deployments, services, pods, configurations, and common failure scenarios.Networking concepts and troubleshooting.Infrastructure and distributed systems troubleshooting.Logs, monitoring, and diagnostic tools.Technical incident investigation and root-cause analysis.Nice to HaveExperience with AWS, Azure, or other major cloud platforms.Strong Linux troubleshooting skills.Experience with container technologies and container networking.Experience with monitoring, observability, and logging platforms.Previous experience supporting enterprise software or SaaS products.Exposure to AI, computer vision, video analytics, or related technologies.Experience supporting platforms that combine software, cloud infrastructure, networking, and hardware components.Location, Language & AvailabilityLocation: LATAM, including Mexico.Work model: Fully remote.English: Strong written and verbal English communication skills required.Availability to work aligned with U.S. East Coast business hours.Ability to participate in live technical troubleshooting sessions with customers.OnboardingDuring the first month, you will focus on learning the AI vision platform, its architecture, and the team's internal support processes.You will work closely with senior engineers before independently owning customer issues. The onboarding process will also include internal training and certification related to the AI vision platform to ensure you have the technical knowledge required to effectively troubleshoot customer environments.Benefits🌎 Integration with global brands and disruptive startups.🏠 Remote work/Home office.🏢 If a hybrid or on-site work model is required, you will be informed from the first session.⏰ Schedule adjusted to the assigned work cell/project.📅 Monday to Friday work schedule.🎂 Day off on your birthday.🏥 Major medical insurance (applies to Mexico).🛡️ Life insurance (applies to Mexico).🌍 Multicultural work teams.📚 Access to courses and certifications.💻 Meetups with special guests from the IT field.🎉 Virtual integration events and interest groups.🇺🇸 English classes.🚀 Opportunities within our different business lines.🏆 Proudly certified as a Great Place to Work.
Work at DaCodes!
We are a high-impact software and digital transformation firm.
For 10 years, we have created solutions focused on technology and innovation thanks to our team of nearly 300 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients across LATAM and the United States, achieving outstanding results.
At DaCodes, you will have the opportunity to accelerate your professional development, work on diverse projects across different industries, and contribute to the design, implementation, and optimization of cloud infrastructures.
Our DaCoders have a significant impact on the success of our business and our clients. You will be the expert participating in our projects and will have access to disruptive startups and global brands.
Interested?
We are looking for a Senior Kubernetes Technical Support Engineer to join a highly technical team supporting an enterprise AI vision platform running on Kubernetes and used for video analytics.
This is a hands-on Tier 2 / Tier 3 technical support role focused on investigating and resolving complex issues across Kubernetes deployments, software, infrastructure, networking, hardware, and configuration.
You will work directly with enterprise customers during troubleshooting sessions, reproduce customer environments, investigate complex incidents, and collaborate closely with Engineering to identify root causes and drive product issues to resolution.
This position is ideal for an engineer who combines strong production Kubernetes knowledge with excellent troubleshooting, customer-facing communication, and the ability to independently investigate complex technical problems.
Requirements
Required Profile
- 2+ years of professional Technical Support experience, preferably providing Tier 2 / Tier 3 support for technical or enterprise software products. Non-negotiable.
- Strong, hands-on Kubernetes experience in production environments. Non-negotiable.
- At least one relevant Kubernetes or Cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent. Non-negotiable.
- Strong troubleshooting capabilities across software, infrastructure, networking, and distributed environments. Non-negotiable.
- Strong written and verbal English communication skills, with the ability to participate effectively in customer-facing technical conversations. Non-negotiable.
- Experience working directly with customers in a technical capacity.
- Ability to independently investigate ambiguous or complex technical issues and drive them toward resolution.
- Experience collaborating with Engineering teams on escalations, technical investigations, and product issues.
- Ability to clearly communicate highly technical concepts, findings, workarounds, and resolutions to customers and internal stakeholders.
- Strong analytical thinking, ownership, organization, and problem-solving skills.
Technical Skills
Strong practical knowledge of:
- Kubernetes in production environments.
- Containerized applications and container troubleshooting.
- Kubernetes deployments, services, pods, configurations, and common failure scenarios.
- Networking concepts and troubleshooting.
- Infrastructure and distributed systems troubleshooting.
- Logs, monitoring, and diagnostic tools.
- Technical incident investigation and root-cause analysis.
Nice to Have
- Experience with AWS, Azure, or other major cloud platforms.
- Strong Linux troubleshooting skills.
- Experience with container technologies and container networking.
- Experience with monitoring, observability, and logging platforms.
- Previous experience supporting enterprise software or SaaS products.
- Exposure to AI, computer vision, video analytics, or related technologies.
- Experience supporting platforms that combine software, cloud infrastructure, networking, and hardware components.
Location, Language & Availability
- Location: LATAM, including Mexico.
- Work model: Fully remote.
- English: Strong written and verbal English communication skills required.
- Availability to work aligned with U.S. East Coast business hours.
- Ability to participate in live technical troubleshooting sessions with customers.
Onboarding
During the first month, you will focus on learning the AI vision platform, its architecture, and the team's internal support processes.
You will work closely with senior engineers before independently owning customer issues. The onboarding process will also include internal training and certification related to the AI vision platform to ensure you have the technical knowledge required to effectively troubleshoot customer environments.
Benefits
🌎 Integration with global brands and disruptive startups.
🏠 Remote work/Home office.
🏢 If a hybrid or on-site work model is required, you will be informed from the first session.
⏰ Schedule adjusted to the assigned work cell/project.
📅 Monday to Friday work schedule.
🎂 Day off on your birthday.
🏥 Major medical insurance (applies to Mexico).
🛡️ Life insurance (applies to Mexico).
🌍 Multicultural work teams.
📚 Access to courses and certifications.
💻 Meetups with special guests from the IT field.
🎉 Virtual integration events and interest groups.
🇺🇸 English classes.
🚀 Opportunities within our different business lines.
🏆 Proudly certified as a Great Place to Work.
¡Trabaja en DaCodes!Somos una firma de expertos en software y transformación digital de alto impacto.Durante 10 años hemos creado soluciones enfocadas en la tecnología e innovación gracias a nuestro equipo de +220 talentosos #DaCoders, Desarrolladores, arquitectos, Diseñadores UX/UI, PMs, QA testers y más, que se integran a nuestros proyectos con clientes en LATAM y Estados Unidos para lograr resultados sobresalientes.Con nosotros lograrás impulsar y acelerar tu desarrollo profesional, colaborando en diversidad de proyectos, sectores y giros empresariales.Trabajar en DaCodes te permitirá ser versátil y ágil al poder trabajar con diversas tecnologías y colaborar con profesionales de alto nivel.Los DaCoders tienen gran impacto en el éxito de nuestro negocio, así como en el éxito de nuestros clientes. Serás el experto que participará en nuestros proyectos y tendrás acceso a startups disruptivas y marcas globales; ¿Te pareció interesante?¡Estamos en busca de talento para unirse al equipo, vamos a trabajar juntos!El candidato o candidata ideal tiene una combinación única de experiencia técnica, curiosidad, mentalidad lógica y analítica, proactividad, ownership, y gusto por el trabajo en equipo
¡Trabaja en DaCodes!
Somos una firma de expertos en software y transformación digital de alto impacto.
Durante 10 años hemos creado soluciones enfocadas en la tecnología e innovación gracias a nuestro equipo de +220 talentosos #DaCoders, Desarrolladores, arquitectos, Diseñadores UX/UI, PMs, QA testers y más, que se integran a nuestros proyectos con clientes en LATAM y Estados Unidos para lograr resultados sobresalientes.
Con nosotros lograrás impulsar y acelerar tu desarrollo profesional, colaborando en diversidad de proyectos, sectores y giros empresariales.
Trabajar en DaCodes te permitirá ser versátil y ágil al poder trabajar con diversas tecnologías y colaborar con profesionales de alto nivel.
Los DaCoders tienen gran impacto en el éxito de nuestro negocio, así como en el éxito de nuestros clientes. Serás el experto que participará en nuestros proyectos y tendrás acceso a startups disruptivas y marcas globales; ¿Te pareció interesante?
¡Estamos en busca de talento para unirse al equipo, vamos a trabajar juntos!
El candidato o candidata ideal tiene una combinación única de experiencia técnica, curiosidad, mentalidad lógica y analítica, proactividad, ownership, y gusto por el trabajo en equipo
