KYC Analyst

Job description

Job Title KYC Analyst Job Description Compensation details will be shared by the recruiter during the first interview. About IG Group IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here. About the Role IG is growing its retail KYC team in Kraków, and this role owns the more complex end of client onboarding. As a KYC Analyst, you'll handle higher-risk and exception cases, support and guide junior colleagues, and help keep onboarding fast, accurate, and compliant as our retail client base grows. About the Team This role sits within the KYC team, reporting into the KYC Team Lead/Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations. KYC Analysts bring a layer of experience and quality oversight above the Associate population. Key Responsibilities Work on account opening cases as a KYC Analyst, owning end-to-end review and onboarding for retail clients, including more complex, higher-risk, or exception cases. Act as an experienced point of contact for client queries and complaints related to onboarding and KYC, resolving complex cases and de-escalating where needed. Identify exceptions and process gaps across retail onboarding and provide recommendations to reduce risk. Provide training and act as a buddy/mentor to KYC Associates during their onboarding and early development. Stay current on regulatory and AML developments, taking ownership of relevant procedural updates. Proactively identify and escalate system or process issues, keeping the team lead informed. Support continuous improvement of onboarding processes and controls. Role Requirements 1–2 years' experience performing KYC/AML activities, ideally within retail financial services. Solid understanding of end-to-end KYC and retail client onboarding processes. Strong risk awareness (operational, compliance, and reputational). Strong problem-solving and analytical skills. Familiarity with AML/KYC regulations and industry guidelines. Good working knowledge of MS Excel; comfortable working with data and operational reporting. Excellent written and spoken English communication skills. Experience working with an internationally regulated retail client base. Confident handling client queries and resolving complaints through at least one channel (email, phone, or other communication channels), with good judgement on escalation. Desirable Experience training, coaching, or mentoring junior team members. Exposure to process improvement, quality assurance, or audit work. Experience partnering with internal or external audit teams. Experience using AI tools to support day-to-day work. How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here . The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Home office equipment reimbursement Performance relate bonus Private medical cover for you and your family/partner (Medicover) Multikafeteria system (you can choose a multisport card, vouchers, etc.) Life insurance (Generali) LinkedIn Learning platform free access Share Plans for Employees Well-being events as well as Employee Assistance Programme Summer picnic, New Year party and other social events Three additional days off a year - one to celebrate your Birthday and two for voluntary work App-based parking spots booking system Stretching sessions Learn more about the Perks here ! Join us for this exciting journey. Apply now! Number of openings 1