KYC Analyst Intern

Job description

Traditional banking has never really given you control over your financial life. Satispay exists to change that: to **empower people through finance**. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. **What you'll be doing** As our KYC Analyst Intern, you'll join our FinCrime & Operations team based in Barcelona for a 6-month internship, playing a key support role in enabling smooth onboarding for our consumers. Here's what that looks like in practice: - **Customer assistance -** Provide clear and timely support to consumers (primarily via email) to guide them through the verification, activation, and access process and request missing information. - **Review Identity Documents -** Check that ID documents meet Satispay's internal standards, learning to confirm the authenticity of country-specific documents. - **Own Your Daily Queue -** Work through a daily queue of cases, meeting productivity, quality, and SLA targets. - **Spot Red Flags -** Identify inconsistencies or potential red flags and escalate high-risk cases to the FinCrime team. - **Learn & Grow -** Over the 6 months, learn how to triage screening alerts (PEP, sanctions, adverse media), support periodic reviews, and understand the regulatory framework behind digital payments. **Who we're looking for** This role needs someone curious, detail-oriented, and eager to learn the fundamentals of FinTech compliance. - **Education -** Currently pursuing a Bachelor’s or Master’s degree. - **Analytical Mindset -** Keen eye for detail with a passion for digging into documents and ensuring accuracy. - **Customer Focus -** Clear and patient communication skills with a focus on delivering a smooth user experience. - **Language Skills -** Professional fluency in English (written and spoken); knowledge of Italian is a strong asset. - **Proactive Attitude -** Organized, eager to learn, and comfortable asking questions when needed. - **Tech-Savvy -** Comfortable using digital tools and learning new software quickly. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply. **CareAbout: how we support your impact** We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: - ❤️ **Health:** psychological support with Serenis. - 💰 **Financial resources:** meal vouchers for every day worked. - ⚙️ **Growth and development:** language courses with Preply. - 🌱 **Flexibility:** hybrid working policy\*, flexible working hours. *\*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.* **Salary:** €950 monthly internship net gross allowance. **Equal opportunity employer** At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! **Learn more about us** Curious what it's actually like here? Our values and pillars shape how we work every day: [**explore them here**](https://www.satispay.com/en-it/work-at-satispay/). #LI-VR1 #LI-Hybrid *By submitting this application, I acknowledge that I have read and understood the content of the* [*Privacy Policy*](https://www.satispay.com/en-it/legal-hub/privacy-policy/candidates/)