KYC Associate

Job description

Job Title KYC Associate Job Description Compensation details will be shared by the recruiter during the first interview. About IG Group IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here. About the Role IG is growing its retail KYC team in Kraków, and this role is the entry point into client onboarding and financial crime prevention at IG. As a KYC Associate, you'll be a first point of contact for new retail clients, helping them onboard smoothly while keeping IG compliant and protected. About the Team This role sits within the KYC team, reporting into the KYC Team Lead / Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations to keep onboarding fast, accurate, and low-risk. Key Responsibilities Support end-to-end onboarding of new retail clients, verifying documentation and completing KYC checks in line with policy and regulatory requirements. Act as a client-facing point of contact for client queries and complaints related to onboarding and KYC, resolving straightforward cases and escalating complex ones where needed. Identify exceptions and discrepancies in retail account opening processes and escalate to senior colleagues. Maintain accurate, audit-ready records of KYC checks and client interactions. Adhere to agreed KPIs, SLAs, and quality standards. Support quality checks on the account opening process and help address any gaps identified. Stay up to date with relevant AML/KYC policies and procedures, applying updates to day-to-day work. Flag risks, process gaps, or system issues observed during onboarding to the team lead. Role Requirements Experience in a client-facing, customer service, or administrative role; up to 1 year in KYC/AML or financial services is a plus. Willingness and aptitude to quickly learn KYC/AML principles and retail client onboarding processes. Confident, clear communicator, comfortable handling client queries. Strong attention to detail and accuracy. Problem-solving mindset, with good judgement on when to escalate. Good working knowledge of MS Excel. Ability to manage a varied workload against KPIs and SLAs. Fluent written and spoken English. Desirable Prior experience in financial services or a regulated industry. Exposure to KYC/AML systems or case management tools. Experience handling client complaints or resolving service issues. Experience supporting internal or external audit requests. Experience using AI tools to support day-to-day work. How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other . When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here . The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Home office equipment reimbursement Performance relate bonus Private medical cover for you and your family/partner (Medicover) Multikafeteria system (you can choose a multisport card, vouchers, etc.) Life insurance (Generali) LinkedIn Learning platform free access Share Plans for Employees Well-being events as well as Employee Assistance Programme Summer picnic, New Year party and other social events Three additional days off a year - one to celebrate your Birthday and two for voluntary work App-based parking spots booking system Stretching sessions Learn more about the Perks here ! Join us for this exciting journey. Apply now! Number of openings 1