KYC & KYB Analyst Intern

Job description

Traditional banking has never really given you control over your financial life. Satispay exists to change that: to **empower people through finance**. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. **What you'll be doing** You'll join our Operations team based in Barcelona for a 6-month internship. We are currently looking for candidates to fill **two distinct positions: KYC Analyst Intern** (Consumer focus) and **KYB Analyst Intern** (Merchant/Business focus). Depending on the track you are selected for, your main goal will be to enable a smooth onboarding for our consumers or to ensure a fast, accurate verification process for our merchants. Here is what your day-to-day will look like based on the role: **KYC Analyst Intern (Consumer Track):** - **Customer Assistance** - Provide clear and timely support to consumers (primarily via email) to guide them through the verification, activation, and access process and request missing information. - **Review Identity Documents** - Check that ID documents meet Satispay's internal standards, learning to confirm the authenticity of country-specific documents. - **Spot Red Flags** - Identify inconsistencies or potential red flags and escalate high-risk consumer cases to the FinCrime team. **KYB Analyst Intern (Merchant Track):** - **Merchant Assistance** - Provide clear and timely support to businesses (primarily via email) to guide them through the verification process and request any missing information. - **Support Business Onboarding** - Review documentation (such as company extracts, bylaws, and ID documents) for new merchants to ensure they meet Satispay internal standards before activation. - **Manage Low-Risk Profile Reviews** - Be responsible for the Ongoing Due Diligence of merchants classified as Low Risk, ensuring their information is up-to-date and consistent over time. **Core Responsibilities & Growth for Both Roles:** - **Own Your Daily Queue** - Work through a daily queue of cases, meeting productivity, quality, and SLA targets regardless of your specific track. - **Learn & Grow** - Over the 6 months, you will understand the regulatory framework behind digital payments. KYC Interns will learn how to triage screening alerts (PEP, sanctions, adverse media) and support periodic reviews, while KYB Interns will learn how to analyze corporate structures and identify Ultimate Beneficial Owners (UBOs). **Who we're looking for** This role needs someone curious, detail-oriented, and eager to learn the fundamentals of FinTech compliance. - **Education -** Currently pursuing a Bachelor’s or Master’s degree. - **Analytical Mindset -** Keen eye for detail with a passion for digging into documents and ensuring accuracy. - **Customer Focus -** Clear and patient communication skills with a focus on delivering a smooth user experience. - **Language Skills -** Professional fluency in English (written and spoken); knowledge of Italian is a strong asset. - **Proactive Attitude -** Organized, eager to learn, and comfortable asking questions when needed. - **Tech-Savvy -** Comfortable using digital tools and learning new software quickly. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply. **CareAbout: how we support your impact** We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout: - ❤️ **Health:** psychological support with Serenis. - 💰 **Financial resources:** meal vouchers for every day worked. - ⚙️ **Growth and development:** language courses with Preply. - 🌱 **Flexibility:** hybrid working policy\*, flexible working hours. *\*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.* **Salary:** €950 monthly internship allowance. **Equal opportunity employer** At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! **Learn more about us** Curious what it's actually like here? Our values and pillars shape how we work every day: [**explore them here**](https://www.satispay.com/en-it/work-at-satispay/). #LI-VR1 #LI-Hybrid *By submitting this application, I acknowledge that I have read and understood the content of the* [*Privacy Policy*](https://www.satispay.com/en-it/legal-hub/privacy-policy/candidates/)