L2 Application Support Lead

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you passionate about solving complex application issues and ensuring business-critical systems run smoothly? Kyndryl is looking for a skilled L2 Application Support Engineer to join our team and play a key role in supporting, optimizing, and modernizing enterprise applications for some of the world's leading organizations. You will serve as a trusted technical advisor and support expert, helping customers maintain the stability, performance, and availability of their application landscape. You will be responsible for managing and resolving complex incidents, performing root cause analysis, and driving continuous service improvements to enhance the customer experience. In this role, you will work closely with application owners, end users, development teams, infrastructure teams, and business stakeholders to diagnose issues, coordinate resolutions, and ensure compliance with service level agreements (SLAs). You'll leverage your expertise in SQL, Linux/Unix, APIs, and enterprise applications to troubleshoot technical problems, analyze system behavior, and implement preventive measures that minimize recurring incidents. You will also play an important role in monitoring the health and performance of applications, proactively identifying risks and opportunities for improvement before they impact business operations. By developing operational documentation, troubleshooting guides, and knowledge articles, you'll contribute to knowledge sharing and operational excellence across support teams. Beyond day-to-day support activities, you will have opportunities to participate in application modernization initiatives, cloud adoption projects, DevSecOps transformation efforts, and application deployment activities. Your insights will help customers optimize their application environments while improving reliability, scalability, and operational efficiency. As part of Kyndryl's collaborative culture, you'll work alongside architects, developers, infrastructure specialists, and project teams to solve complex challenges and deliver lasting business value. Whether supporting ERP platforms, cloud-based applications, or mission-critical business systems, your contributions will directly impact customer success. Our consultants are driven by innovation, continuous learning, and a passion for solving problems. If you thrive in fast-paced environments, enjoy troubleshooting complex technical issues, and are committed to delivering exceptional customer outcomes, we'd love to hear from you. Join Kyndryl and help organizations transform their application landscape while building your expertise across enterprise technologies, cloud platforms, and modern service management practices. Your Future at Kyndryl As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 4+ years of Application/System Support experience in enterprise environments. Strong experience in incident management, troubleshooting, and SLA-driven support operations . Proficiency in SQL for data validation, analysis, and troubleshooting. Working knowledge of Linux/Unix , including log analysis and system troubleshooting. Understanding of APIs, integrations, and application-to-system dependencies . Familiarity with IT infrastructure (servers, networks, databases) and monitoring tools. Experience conducting Root Cause Analysis (RCA) and implementing preventive actions. Strong communication, stakeholder management, and ITIL-based service management skills. Preferred Skills and Experience Experience supporting ERP/enterprise applications (SAP, Oracle EBS, PeopleSoft, NetSuite, Infor, Unit4, etc.). Familiarity with application modernization tools and initiatives (e.g., CAST). Experience working in Agile/SCRUM and DevSecOps environments. Understanding of application architecture, middleware, integrations, and databases . Exposure to cloud platforms such as AWS, Azure, or Oracle Cloud. Experience with application deployments, releases, and change management . Ability to support risk assessment, mitigation planning, and remediation activities . Strong collaboration skills with cross-functional teams, vendors, and business stakeholders . Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.